Juven Colonia

JUVEN COLONIA VIRTUAL STAFFING AGENCY DIRECTOR/ OPERATIONS MANAGER ILOILO CITY, PHILIPPINES 5000 PN: - /-SKYPE: MEJUDACO15 PROFESSIONAL SUMMARY Creator/Owner of Virtual Rockstar Philippines, a virtual Staffing Agency since 2015 catering to clients from US, UK, Canada and Australia, helping small to medium size business grow. Started as a CSR then promoted to Team Leader and Trainer. Online freelancer since 2015 working in sales and customer service, virtual assistance and business development plus lead generation, appointment setting. I guarantee you that experience is big of a deal and that is something that I have. WORK HISTORY VIRTUAL ROCKSTAR PHILIPPINES Founder\ Iloilo City, Philippines| Feb 2015- Sept 2021 ● ● ● ● ● ● ● ● ● ● Responsible for the planning, organizing, and directing of the organization’s operations and programs. Develops and implements consistent inventory and cost accounting policies, procedures, and operational reporting/metrics. Oversees and reports on the company results for senior management. Prepares accurate and timely analyses that capture and communicate business results, variances, and performance trends. Provides leadership to and manages the efforts of site staff to ensure appropriate support of all departments. Supervises the development of operations-based financial modeling. Coordinates and leads annual budget reviews, monthly and quarterly reviews, and periodic forecast updates with operational and senior management for all locations. Approves major systems implementations related to cost and inventory control. Retains a diverse, highly qualified staff and provides career coaching, growth, and personal development for direct/indirect report employees. Ensures that services and funding relationships are robust enough to meet or exceed strategic goals and objectives. OFFER GEORGE ACQUISITION MANAGER/LEAD MANAGER| SEPT 2021-DECEMBER 2021 ● Respond to all leads in a timely manner to drive business forward ● Build rapport with prospects and clients to overcome objections and get the deal signed ● Manage leads and follow up through daily CRM use to update and stay on task until deals are closed ● Assess comparables, property value, and condition through research, outreach, data, site walks, and market trends ● Prepare letters of intent, real estate market research reports, partnership models, contracts, due diligence documents, and other business administration paperwork in advance of real estate transaction. ● Act as an intermediary between your sellers and buyers to ensure a smooth close FREE OILFIELD QUOTE Equipment Sales Asset Coordinator | Texas -Free Oilfield Quote | November 2018 March 2020 ● Ensure all sales quotes are going out accurately and on time ● Coordinate with sales rep the delivery of order documents and sales contracts. ● Learn our CRM system and make sure accounts are being updated in a timely and efficient manner. Bonus points if you have familiarity with Microsoft Dynamics (CRM). ● Learning process and various software allowing to deliver a satisfied customer experience ● • Provide exceptional customer service to maximum customer satisfaction ● Keep abreast of all new products and updates through continuous learning ● Track order delivery dates ensuring all paperwork is complete, payment is in, and order is on time. ● Communicating all to the customer. ● Act as a liaison between clients and internal departments. ● Proactively schedules calls with the sales team and clients to ensure implementation/materials are to maximize the customer satisfaction. ● Prepare parts invoices and credit notes for all counter sales and issues parts for all work orders. ● Learn the CRM system to manage accounts and track orders ● Accurately document all shipping and receiving of parts ● Maintain files and update parts related information on a regular basis DIGITAL MARKETING AGENCY B2B Client Acquisition Specialist| Shawn Moore Digital Marketing Agency| Mar-Nov 2016         Contact potential clients and schedule appointments Research advertising trends Research competitors’ pricing and products Decide on appropriate placement of ads Determine what content will reach customers Develop projects to create content Publish digital marketing content online Implement email marketing campaigns ● UPWORK ONLINE VIRTUAL ASSISTANT APPOINTMENT SETTER/COLD CALLER/ B2B/B2C OUTBOUND CALLER OR INBOUND AGENT(2015-CURRENT)            Delivering scripted talks that describe the company’s products or services, a political talking point or charity appeal to persuade potential customers or donors Explaining products and product prices Answering customer information about products, a charity or political beliefs Obtaining customer information such as name and address for shipping products or delivering services Keeping track of customers that have been contacted and those who do not want to be contacted in the future Following up on previous customers for potential sales Maintaining records of customer contacts Completing customer surveys to obtain information about potential customers Creating interest in goods and services and seeking a sale or agreement to a sales appointment. Working from scripts and lists of contacts to promote goods and services by telephone. Arranging processing and despatch of product samples, information kits and brochures to   customers. Recording notes for follow-up action and updating marketing databases to reflect changes to the status of each customer. Reporting issues raised by contacts to managers. Maintaining statistics of calls made and successes achieved.   Submitting periodic reports on telemarketing activities and results. Receiving calls and providing information and basic customer support.  CORPORATE BPO EXPERIENCES Teletech T-Mobile- Inbound-General Care Department, Iloilo City |Aug 2008- Feb 2014  Assisted customers with their queries and problems by phone and e-mail.  Established and maintained contacts with new and existing customers as per the direction of the supervisor.  Helped customers place new orders easily.     Forwarded important and serious matters to the seniors. Transferred urgent calls to the required departments quickly and accurately. Entered and updated new customer details in the customer relationship management software according to administrative guidelines. Achieved set targets of the firm by the stipulated deadline. Call Box Outbound Caller-Commercials Cleaning Company, Iloilo CIty| July-            Contact prospective customers by both telephone and email Market Research to develop warm leads Vet lead list for warm and cold leads Identify prospects that fit the target demographic Use product knowledge to showcase the solutions that our company can offer to prospects Up sell additional products as need arises Use database, CRM, or other software to track progress with new prospects Report weekly sales goals and objectives to regional leaders Negotiate price with clients who are interested in making bulk orders Maintain contact with existing clients to make sure they are satisfied and request referrals Attend trainings to stay up to date with the specifications of new products and service offerings E-PLDT VENTUS Teleflora-Order Call Outs| Iloilo City| Feb 2004- May 2006  Responsible for completing the order made by customer by looking for the nearest florist available according to their purchase of a flower arrangement including keepsake  Helped customers place new orders easily.  Forwarded important and serious matters to the seniors. CRM, TOOLS AND DIALER 1.HUBSPOT 2. SALESFORCE 3. PIPEDRIVE 4. ZOHO 5. INSIGHTLY 6. PHONEBUNER 9. BATCHDIALER 10. MOJODIALER CHARACTER REFERENCES: Eric Kane FWE Invest, LLC 5751 Kroger Dr. Ste. 242 Keller, TX 76244 Cell - Fax - www.cashoffersdallas.com Gal Shmukler Real estate investor at SRG global- Easy Buy Properties LLC-www.easybuycash.com Darryl Delong CEO/Owner Web Lead For You Marketing--https://www.webleadsforyoumarketing.com