JUSTLEY
SANTERVA
RESERVATIONS AGENT
MY CONTACT
Phone
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Email-
Address
Bulabog, Malay, Aklan
EXPERTISE
Customer Service
Hospitality Management
Tourism Marketing
Graphic Designing
Travel & Tours Coordinator
Activity Organizing
EXPERIENCE
Discovery Shores Boracay
Guest Relations Associate
Assist guests upon check-in and check-out
Handle phone calls of geust inquiries and concerns
Handle reservations and upselling of rooms
Accomplish guest request before check-in date
Settle guest’s bills and balance
Diniview Villa Resort
Reservations Manager
Handle reservations for an 8-villa resort
Communicate and collaborate with Online Travel Agencies
like Agoda, Airbnb, Booking.com, and Expedia
Create an organized system that the resort staffs can follow
when it comes to check-in and check-outs of guests
Accurately settle guest’s bills
Handle phone calls for guest inquiries and concerns
EDUCATION
University of Santo Tomas- (Cum Laude
Bachelor in Science - Major in Fitness and
Sports Management
REFERENCES
Irene De Costa
Diniview
Villa
Resort
Human Recources
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