Justine Denisse Bueno

BUENO ADMINISTRATIVE ASSISTANT CUSTOMER ENGAGEMENT SPECIALIST REAL ESTATE VIRTUAL EXPERT CV RESUME Justine Denisse P :- E -A: Valencia, Negros Oriental 6215, Philippines MY PROFILE With proficiency across diverse domains, I excel as an executive/administrative assistant, adept at managing calendars, coordinating travel, handling correspondence, and organizing events. My skill set also includes delivering top-tier customer service and generating leads, ensuring comprehensive support and exceptional outcomes. PERSONAL SKILLS Teamwork Negotiation Speaking & Writing Research Social Media Management CRM Proficiency Call Handling Proactiveness EDUCATIONAL BACKGROUND Silliman University- WORK EXPERIENCES Administrative & Executive Assistant of Operation, Transaction Coordinator Assistant 2022 - 2024 Mike & Mike Investments, LLC Email Management Calendar Management Appointment Setting Bachelor of Scence Major in Civil Engineering & Design Chat, Email & Phone Support CX Specialist & Product Expert 2021 - 2024 Puppy Dogs & Ice Cream Publshing Administrative Support to Executive Team Worked closely with C-Level & top executives, participating in C-Level Strategy & Planning Email Correspondence, Documentation & Filing Executive Documents to Company Data Operation Coordination to company departments, managers & Executive Team Executive Presentation & Documentation for Company & Partner Meetings Worked closely with Transactions Coodinator, from opening to closing and A-Z sales pipeline. Handled product inquiries and handled cx resolutions through chat and email Took escalation calls to support supervisory complaints to resolve and dispute cx feedback Refund and dispute specialist Order Processing & Fulfillment specialist BUENO CV RESUME Justine Denisse ADMINISTRATIVE ASSISTANT CUSTOMER ENGAGEMENT SPECIALIST REAL ESTATE VIRTUAL EXPERT REFERENCES Archana Barot WORK EXPERIENCES Lead Generation Specialist 2021 - 2022 Boundless Social Travel & Technical Support Specialist Universal Subject Matter Expert Quality Assurance Specialist 2018 - 2021 Student’s Only Philippines, Inc.,Business Process Outsourcing (BPO) Prospecting & Sourcing of Leads through Social Media Platforms: LinkedIn, Instagram, Facebook, TikTok Prospect Outreach Appointment Setting Email Campaign & Monitoring Lead monitoring & tracking Travel & Technical Support Specialist Handling and resolution of travel platform Adjust back-end setting and provide back-end support to clients Universal Subject Matter Expert Subject Matter Expert: Proficient in all aspects of company accounts, providing comprehensive knowledge and expertise across all departments. Provides coverage to different accounts assuring minimal company refund to clients and client retention Providing quality output and results regardless of the nature of the account Quality Assurance Specialist Call Monitoring ensuring that quality is up to the KPI Set Setting SOPs & KPIs to company clients Ensuring 100% on delivery and quality Quality Monitoring & Reporting to CLevel Management on a bi-monthly basis. Operations Manager - eCommerce Business P : - E :-Sweit Micah Samane Customer Support - HG Branding E :-P : - TOOLS & DATABASES Google Workspaces Microsoft 364 Suite CRM: Odoo, Apollo.io, Monday.com, Pipedrive RE CRM: Odoo, Podio, Investorfuse RE Data: REI Automator, Investorlift, Propstream, Propelio, Zillow, Redfin, Har.com, Realtor.com, etc. CX Platform: Zendesk, Richpanel eCommerce: Shopify, Checkout Champ