Justine Denisse Bueno

I have dedicated over a decade to excelling in customer service roles, where I have honed my skills in providing top-tier support through phone, chat, and email channels. My career began in the BPO industry, where I started developing my customer service abilities. I further honed these skills at Puppy Dogs & Ice Cream, handling a high volume of inbound and outbound calls, live chats, and emails. In this role, I quickly became adept at resolving customer inquiries, processing orders, managing refunds, and providing timely order updates, consistently demonstrating patience, empathy, and efficiency.

At Sophi, I expanded my expertise by taking on technical support responsibilities, troubleshooting issues in booking software, and managing back-office operations for an online ordering app. Additionally, I contributed to business growth through lead generation, identifying and contacting potential clients. My performance was recognized with an Employee of the Month award, highlighting my perfect attendance, punctuality, and exceptional customer service.

My experience also includes serving as an administrative assistant, where I handled a variety of tasks such as filing, organizing, email support, calendar management, and coordinating with brokers and contractors. This role demanded meticulous attention to detail and strong organizational skills, which I leveraged to ensure smooth operations and effective communication.

Throughout my career, I have become proficient in a range of tools and platforms, including Microsoft Office applications, Zendesk, Intercom, Salesforce, LinkedIn, Shopify, CRM tools, GHL, Google Sheets, Google Drive, Google Docs, Excel, and Aircall. My technical proficiency enables me to efficiently manage customer interactions, track orders, and maintain accurate records.

I pride myself on my ability to handle irate customers with a calm and professional demeanor, always striving to resolve issues to their satisfaction. My strong writing and communication skills have been instrumental in maintaining high customer satisfaction ratings. Additionally, I excel in multitasking and working effectively in fast-paced environments, ensuring deadlines are met and operations run smoothly.

As a dependable and hardworking professional, I am committed to continuous learning and improvement. I am eager to bring my skills and experience to a dynamic team, where I can contribute to delivering outstanding customer service and achieving organizational goals.