Justine Anne Ilagan

JUSTINE ANNE ILAGAN Freelancer/VA ALL ABOUT ME I am an experienced freelancer seeking a full-time position in Admin, Recruitment, HR and customer service. I love working for a company that are fun and unique! MY WORK EXPERIENCE CUSTOMER SUPPORT - TEAM LEADER TAYGO - March 2022 - October 2022 Providing excellent customer service and technical support to our customers. ADMIN, RECRUITMENT, HR & ACQUISITIONS Adiv Staffing - September 2021 - March 2022 I am an all-around VA there. From acquisitions, recruitment, staff, and client coordinator, as well as an HR specialist. SPECIALIZATIONS - Recruitment - Data management - HR Support - Customer Service via Email, Phone and Chat - CRM Management - Email support & Management - Research - Acquisitions/Sales ADMIN, RECRUITMENT, HR & ACQUISITIONS Gaia Care Agency (Upwork) February 2021 - December 2021 I handle inquiries from clients and candidates via email, text and phone. I am part of HR helping in recruitment and handling documents. I'm also an Admin and Staff Coordinator, our staff reports to me. COLD CALLER/APPOINTMENT SETTER Benjamin Medina LLC (Upwork) - Knights of Columbus Sept 2020- January 2021 I am part of the acquisitions team and I helped them with cold calling leads for insurance. APPOINTMENT SETTER VA Hub Online - July 2020 - December 2020 I am part of the acquisitions team and I helped them with cold calling leads for a real estate investor. BPO - CSR/TSR TDCX - Airbnb / June 2019 - May 2020 I answered inquiries and complaints from customers (guests and homeowners) via live chat, email and phone calls. BACK-OFFICE SUPPORT AND DATA MANAGEMENT GET IN TOUCH WITH ME Cell: - Email:-/-WhatsApp: - HIBU Phils Pvt Ltd to Tata Consultancy Services / June 2012 - Feb 2019 I am part of the back-office team doing CRM Management & updating information of clients for their online business listing. BPO - CSR/TSR Inspiro Relia - March 2012 - June 2012 I answered inquiries and complaints from customers phone calls. I also provide tech support for them. BPO - CSR/TSR Synnex Concentrix - Novermber 2010 - December 2011 I answered inquiries and complaints from customers phone calls. I also provide tech support for them. BPO - CSR/TSR Teleperformance - June 2010 - October 2010 I handle customer and technical support for customers. BPO - CSR/TSR SYKES / Feb 2008 - October 2008 I handle customer and technical support for customers. PREVIOUS EDUCATION COLLEGE ST. PAUL UNIVERSITY QUEZON CITY Hotel and Restaurant Management 2006 HIGH SCHOOL EDUCATION LA CONSOLACION COLLEGE - DAET Graduated 2002