Justine Ann Alcid

JUSTINE ANN GUZMAN - About Me -SL Teves Subdivision, Calindagan Dumaguete City Negros Oriental Philippines 6204 Education Bachelor of Science Major in Computer Engineering (DOST SCHOLAR- Negros Oriental State University Holy Angel University, Angeles City Pampanga, I'm a dedicated professional with a background in computer engineering and extensive experience in customer-facing roles, logistics, and appointment setting. Thriving in fast-paced environments, I excel under pressure, known for strong communication and leadership skills across various positions including Customer Service Representative, Sales Associate, Trainer, Senior Collections Supervisor, and Appointment Setter. Work Experience March 13, 2017 - June 1, 2018 Iqor II, Clark Freeport Zone Ph Customer Service Representative Assisted clients of Metro PCS Provided service for client's phone number changing and product enrollment Explained client's bills, provided technical support, and processed payments - July 24, 2018 - October 25, 2019 Expertise Debt Collection Convergys, SM City Clark, Pampanga Sales Associate Activated software/Slimware utilities Assisted customers in remote connection of computer for drivers updates Checked customer computers for software-related problems Sales Management Technical Support Software Activation November 2019 - April 2020 VXI Philippines, SM City Clark, Pampanga AT&T Customer Service Representative November 2019 - April 2020 Training and Development Language English Handled AT&T Premium Account, processed bills, assisted in product and services change/add, processed payments, and sales May 2020 - November 2020 VXI Philippines, SM City Clark, Pampanga eBay Subject Matter Expert Provided customer service, basic troubleshooting, and assisted clients with package tracing and purchasing Filipino December 2020 - August 2021 TOTI SGI, Tanjay City, Negros Oriental Trainer for Basic Call Handling 101 Handled outbound calls for Auto warranty US Account and provided training for Supervisor October 2021 - April 2022 Probe Group Philippines, BGC, Taguig (Remote) Customer Experience Executive Managed communications and account management for Toll Global (Logistics Account) June 2021 - Present (Remote) Bluechip Collections Company, Spring Hill, QLD, Australia Senior Collections Specialist Collects debts and overdue balances, handles managerial calls, and sets up installment plans and discounts to debtors October 2022- Present (Remote) Direct Digital Media, New York City Appointment Setter for HVAC Initiating outbound calls to prospective clients to schedule appointments for HVAC services. Educating clients about the benefits and features of HVAC products and services. Maintaining accurate records of appointments and client information in the CRM system. Collaborating with the sales team to ensure smooth handover of leads and appointments. Following up with clients to confirm appointments and address any inquiries or concerns. Adhering to company protocols and standards for appointment scheduling and customer communication. Continuously updating knowledge of HVAC industry trends and products to effectively communicate with clients. Meeting or exceeding monthly appointment targets and KPIs. Providing exceptional customer service throughout the appointment scheduling process. REFERENCES Michael Zechary Whelan DDM/ Marketing Manager Phone: - Spencer Ong Team Leader, Slimware Utilities Convergys Clark Phone:-