Justine Achieng'

JUSTINE ACHIENG’ Customer Service Representative Professional Summary Customer-focused and detail-oriented professional with 3+ years of remote experience across insurance, real estate, and e-commerce industries. Proven track record of delivering excellent customer support, managing administrative tasks, and building client relationships in virtual environments. Strong communication, organizational, and multitasking skills with a passion for providing efficient and empathetic service. Core Competencies • • • • • • • • • Customer Relationship Management (CRM) Call Handling & Client Support Administrative Assistance Remote Communication Tools (Zoom, Slack, Teams) Order Processing & Fulfillment Data Entry & Documentation Real Estate Coordination Time Management & Multitasking Conflict Resolution Professional Experience Real Estate Agent (Remote Assistant Role) Consumer Opportunity – USA (Remote) Jan 2023 –June 2025 • • • • • Support buyers and renters through virtual tours, scheduling, and follow-up communications. Coordinate with agents and brokers to ensure up-to-date property information. Assist with digital documentation processes using DocuSign and CRM tools. Manage email communications and client inquiries across multiple channels. Assist with online marketing and property listing updates. Call Agent – Life Insurance Company Specialty Life Insurance – Canada (Remote) Mar 2021 – May 2022 • • • • • Handled inbound calls related to policy information, claims, and billing inquiries. Explained life insurance products and guided clients through policy application and servicing. Maintained accurate and timely records using internal CRM systems. Displayed professionalism and empathy in handling sensitive customer concerns. Followed compliance protocols and confidentiality standards in all client interactions. Virtual Administrative Assistant HD Flagpoles – Denver, CO, USA (Remote) Jun 2020 – Feb 2021 • • • • • Respond to customer inquiries via email, chat, and phone, providing prompt and accurate information. Process online orders and coordinate shipping logistics with vendors. Update product listings and inventory on e-commerce platforms. Create invoices and manage customer documentation. Provide technical assistance and product guidance to customers. Education Bachelor of Science in Human Resource Managamemnt with IT Maseno University Technical Skills CRM Tools Salesforce, Zoho | Microsoft Office Suite | Google Workspace | E-commerce Platforms | DocuSign | Zoom | Slack | Dialer | Convoso | Chase