Justine Achieng'

I am an experienced and reliable remote professional with over six years of proven success in virtual assistance, customer support, and consultancy roles. My background spans multiple industries, including e-commerce, insurance, real estate, and financial services, where I’ve developed a strong ability to communicate effectively, solve problems efficiently, and deliver high-quality support in a virtual setting.

For one year, I worked as a Virtual Assistant with HD Flagpoles, where I was responsible for managing administrative tasks, handling customer inquiries, processing orders, and providing back-end support to ensure seamless operations. This role strengthened my skills in multitasking, time management, and client communication, and helped me become adept at using remote tools for workflow efficiency.

I also have experience as a Customer Service Representative for a Canadian insurance company. In this position, I provided policyholders with clear, empathetic, and accurate assistance regarding coverage, claims processing, billing issues, and general inquiries. Working in the insurance sector honed my attention to detail, confidentiality practices, and ability to remain composed in high-pressure situations.

Additionally, I spent two years supporting a real estate team remotely, where I acted as the first point of contact for clients, assisted with listing coordination, scheduled showings, managed CRM systems, and facilitated communication between agents and prospective buyers. My familiarity with the real estate process and platforms like MLS and property management tools helped ensure a professional and seamless client experience.

Furthermore, I worked as a Credit Repair Consultant for two years, offering guidance to clients seeking to improve their credit scores. I analyzed credit reports, developed personalized action plans, and provided ongoing support and education on credit-building strategies. This role required strong analytical skills, discretion, and an in-depth understanding of credit laws and reporting systems.

Throughout my remote career, I have demonstrated a high level of self-motivation, organization, and adaptability. I am proficient in various communication platforms and CRM tools, and I thrive in collaborative, virtual environments. My experience across different sectors has given me a versatile skill set and a client-first approach, which I bring to every role I undertake.