JUSTINA AGILIGA ANAZIA
CUSTOMER SERVICE REPRESENTATIVE
-
PROFILE
-Federal Capital Territory/
Nigeria
EDUCATION
Energetic individual with a background in both sales and customer
service. Demonstrated history of surpassing sales targets and cultivating
lasting client connections. Proficient in devising and implementing
effective sales tactics to boost revenue. Exceptionally organized and
meticulous, dedicated to assisting customers in finding effective solutions.
PROFESSIONAL EXPERIENCE
University of Abuja | Nigeria
May 2024 - Present
EON Global Telecom
Dec 2016 - March 2019
Telemarketer
Bsc Sociology
EXPERTISE
Complaints resolutions
Sales expertise
Report preparation
• Utilize effective sales techniques to persuade prospects
and close sales deals.
• Follow up with leads and prospects through various
communication channels to move them through the sales
pipeline.
• Collaborate with the sales team and other departments to
optimize sales strategies and achieve collective goals.
• Provide excellent customer service by addressing
inquiries,resolving issues, and ensuring customer satisfaction.
• Keep accurate records of sales activities, customer
interactions, and transactions in the CRM system.
Administrative support
Retail store support
Creative problem solving
2023- May 2024
PPG
Computer proficiency
Telemarketer / Remote
CRM
Multi tasking
Excellent Communication
Great zeal towards work
• Utilize effective sales techniques to persuade prospects
and close sales deals.
• Follow up with leads and prospects through various
communication channels to move them through the sales
pipeline.
• Collaborate with the sales team and other departments
to optimize sales strategies and achieve collective goals.
AWARDS
Best Agent
Outsource Global Feb 2021
Outsource Global June 2021
Best Agent
Total Energy Oct - Dec 2023
Best Agent
EON Global July - Aug 2024
• Provide excellent customer service by addressing
inquiries,resolving
issues,
and
ensuring
customer
satisfaction.
• Keep accurate records of sales activities, customer
interactions, and transactions in the CRM system.
2022 - 2023
Total Energy
Customer Support Specialist
• Respond to customer inquiries via phone, email, and chat
in a timely and professional manner.
• Documented all customer interactions, issues, and
resolutions accurately in the CRM system.
• Worked collaboratively with team members and other
departments to provide seamless support.
• Assisted customers with product usage, troubleshooting,
and best practices.
2020 - 2022
Outsource Global Technologies Limited
Customer Service Representative / Sales Representative
• Anticipated needs and resolved problems to keep
customers happy..
• Developed and maintained effective relationships with
customers, staff, and vendors.
• Interacted with customers to quickly handle escalated
queries and complaints.
• Maintained customer satisfaction by gathering actionable
insights and offering solutions.
• Followed up with customers to drive satisfaction and gain
service feedback.
• Collaborating with team members and other departments
to share knowledge, resolve issues, and improve overall
customer experience
LANGUAGE
REFERENCES
English
Mr Emmanuel Anazia
Mrs Victoria Anazia
Nairda company / CEO
Entrepreneur
Phone: -
Phone:
-
Email :-
Email :
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