Justina Anazia

Results-oriented Customer Service and Sales Representative with a proven track record of exceeding targets and delivering exceptional customer experiences. Skilled in building rapport, resolving issues, and upselling products/services to drive revenue growth. Proficient in CRM software and adept at multitasking in fast-paced environments.I am proficient in using customer relationship management (CRM) tools such as Fresh desk, Zendesk, Help Scout, Shopify, Gorgias, HubSpot, Loom, Mojo Dialer, Fresh caller, Jira, and other customized CRM tools.

My core competencies as a Customer Service Representative include:

1. Escalating complex or unresolved client issues to the relevant manager or division for swift and efficient resolution

2. Troubleshooting and resolving problems with the company's products or services

3. Providing customers with accurate and current product knowledge and information

4. Promptly and accurately responding to customer complaints and concerns

5. Keeping a close eye on market and product developments to better serve customers.

Core competencies in sales includes

1.Strategic prospecting

2. Effective negotiation

3.Relationship building, and closing deals.

4.Objection handling

5.Product Knowledge