Justin Ukachukwu

IKECHUKWU JUSTIN UKACHUKWU Tel: -|-https://www.linkedin.com/in/justin-ukachukwu-8bb440203 PROFESSIONAL SUMMARY Versatile and results-driven professional with over five years of experience delivering high-quality customer service, dispatch coordination, digital marketing, and technical support across diverse industries. Known for strong communication skills, problemsolving abilities, and a customer-first approach, with a proven track record of handling inquiries, scheduling operations, and resolving complex issues efficiently. Proficient at managing CRM systems, coordinating remote teams, and promoting brand visibility through digital channels. Quick to learn, highly dependable, and committed to contributing to team success in fast-paced environments. CORE COMPETENCE & SKILLS Help Desk Ticketing System | Phone & Chat Support | Email Handling | Microsoft Office 365, Outlook, Team, Skype, Zoom, Slack | Google Chrome, Microsoft Excel and Sheet | Salesforce, GoHighLevel, Zendesk, Bitrix, Expert-portal |Good Organization and Time management skills | Effective Communication and Interpersonal Skills | Problem-solving Skills | Attention to detail and ActiveListening | Empathy | Tech Support. EDUCATION LAGOS STATE UNIVERSITY LAGOS Insurance 2.1 , Second Class Honors, Upper Division (CGPA 3.77) 2019 NNAMDI AZIKIWE UNIVERSITY, AWKA 2014 Diploma in Marketing PROFESSIONAL EXPERIENCE SKELAR (HOWLY) KYIV UKRAINE (REMOTE) Technical Support Manager October 2024 – Present • Providing real-time assistance via chat, email, and phone call, handling multiple customers at once, such as • • • • troubleshooting, fixing printer issues, and resetting service passwords, while maintaining clarity and efficiency. Diagnose and resolve technical issues related to computers, gadgets, and online services at the user level, offering clear step-by-step guidance. Escalate complex cases to high-level technical and billing teams when needed, providing detailed context to ensure timely resolution. Document all interactions and resolutions accurately using tools like Zendesk and Expert portal, helping build a reliable knowledge base. Following established support workflow and quality guidelines, ensuring consistency and professionalism in every customer's interaction. SHEFFA (MED SPA) FLORIDA, US (REMOTE) Dispatcher/ Appointment Setter June 2023 - September 2024 • Handling inbound and outbound calls and attending to chats and emails • Maintaining communication with field personnel to provide updates and additional information needed. • Documenting call details, service requests, and resolutions accurately in a database/CRM system. • Resolving issues and complaints effectively, ensuring customer satisfaction. • Manage, schedule appointments, and update calendars across all platforms. • Prioritizing appointments, resolving scheduling conflicts, and negotiating adjustments when necessary. • Maintaining confidentiality and handling sensitive information. C.UK GLOBAL LIMITED Digital Marketer/Operations Manager • Create brand awareness to a larger audience across all social media platforms • Develop and implement marketing strategies • Manage social media platform and content creation • Emphasize service features and benefits, highlighting the value of brand products LAGOS, NIGERIA May 2021 – May 2023 • Consult with clients while cultivating key customer relationships NEO DOCTO Associate Digital Marketing Intern • Consulted with clients to understand their social media and Chatbot needs. • Emphasize service features and benefits, highlighting the value of the solution. • Updating CRM and project management software. • Attend online meetings with the expert teams. JUMIA LAGOS (REMOTE) Customer Service Representative • Processed tickets and assisted customers with orders and inquiries • • • • REMOTE March 2021 – April 2021 February 2019 – February 2021 Managed inbound and outbound calls, customers' mail, and support Direct the customer's complaint to the appropriate unit Provided live chat support Utilize Salesforce effectively MAVERICK EQUINOX/EXPERIENTIAL EDGE Freelance Brand Ambassador/Sales and Promotion • Engaged potential customers in conversation about products and services • Conducted marketing, activation, and sampling of products and services • Facilitated brand experience, adoption, and usage by customers • • Achieved sales targets and promoted products effectively Maintained friendly and professional customer relationships ADDITIONAL SKILLS, TRAINING, AND CERTIFICATION • Customer Service • Compliant Resolution • Commercial Awareness and Negotiation skills • Jobberman Soft Skill Training Certification • Affiliate Marketing • Google Digital Marketing • Google Technical Support • National Youth Service Corps REFERENCE Available on request LAGOS, NIGERIA August 2013 - 2018