Justin Ukachukwu

I’m a reliable and results-driven professional with 5+ years of remote experience in customer service, technical support, dispatch coordination, and digital marketing. Currently working as a Technical Support Manager at Skelar (Howly), I handle real-time support via chat, email, and phone, resolving tech issues, managing billing inquiries, and delivering high-quality customer experiences using tools like Zendesk, Salesforce, and Expert Portal.

Previously, I supported U.S.-based clients at Sheffa Med Spa as a dispatcher and appointment setter, effectively managing schedules and field communication. At Jumia Nigeria, I improved customer satisfaction scores from 72% to 95% by resolving product and order issues with empathy and speed.

I also bring hands-on experience in digital marketing, content writing, and lead generation—using social media and paid campaigns to promote startups and drive conversions.

I’m tech-savvy, fast-learning, and committed to delivering excellent service that builds trust, retention, and results. Open to remote roles in customer support, dispatch, or tech support, ready to make a positive impact.