Justin Torrefiel

Justin Torrefiel Customer Service Associate Energetic, respectful and trustworthy. With extensive experience in resolving conflicts with customers. Thorough and attentive in all professional matters. Eminent follow through skills, attention to detail, and ability to work within time restrictions. Proficient documentation, inventory and organizational skills. - - 2574 Madison Square Condominium, Taft Ave., Malate, Manila, Philippines SKILLS Verbal and written communication WORK EXPERIENCE Customer Service Representative ePerformax Contact Center & BPO - SPRINT TELECOMMUNICATION 08/2018 – 12/2019 Pasay City, Philippines Epererformax is a high-performing contact center & BPO that provides world-class, omnichannel service and support to a select group of Fortune 1000 companies and their customers. Achievements/Tasks Interact with customers to handle complaints, process orders, and provide information about an organization's products and services. Qualifications include good communication, problem-solving, and computer skills. Contact: Kimberly Lumpot (Team Leader) – - Loan Originator ARB Call Facilities, Inc. - INBOXLOAN & COMETLOAN Microsoft office 11/2017 – 07/2018 Muntinlupa Cirty, Philippines Owns and operates call centers in Costa Rica and the Philippines that provides customer service via voice, email, webchat, text and social media. Organization and planning Achievements/Tasks Handling pressure and tolerating stress Find lender programs that match the borrower's situation, and they guide applicants through the process. Works with borrowers to evaluate loans and helps to ensure that the loan gets funded when needed. Contact: Brandon Benolirao (Work Force Management) – - Multitasking Problem-solving Time Management Customer Service Associate iQor - METROPCS by T-mobile 10/2016 – 10/2017 Dasmariñas City, Philippines iQor is a business process outsourcing company which provides customer service, third-party collections and accounts receivable management and with their headquarters located in St. Petersburg, Florida. Achievements/Tasks Maintain adequate company and product knowledge to provide proficient service. LANGUAGES Filipino Native or Bilingual Proficiency English Professional Working Proficiency INTERESTS Cooking Qualifications include good communication, problem-solving, and computer skills. Account Executive/Medical Representative Sprint Serve Pharmaceutical Inc. 04/2015 – 08/2016 Quezon City, Philippines Filipino-owned company producing and supplying premium quality medical supplies and devices adhering to international standards of manufacturing ingenuity, quality control, and production excellence. Achievements/Tasks To promote and sell their company's products, whether that's pharmaceutical drugs or medical equipment. Customers can include doctors, nurses and pharmacists to increase product awareness, answer queries, provide advice and introduce new products. Contact: Hectorina Mationg (Owner/ President) – - EDUCATION Bachelor of Science in Criminology De La Salle University 06/2012 – 04/2016 Dasmariñas, City, Philippines