JUSTIN GONZALES--140 Punta II Tanza, Cavite
EXPERIENCE
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Pasay, Metro Manila
AMAZON
Customer Service Associate
Key Responsibilities:
Assisted customers via calls, chat, and email with orders,
returns, and refunds.
Resolved issues efficiently, maintaining high customer
satisfaction and resolution rates.
Managed inquiries using appropriate tools, ensuring accurate
records and compliance.
Met and exceeded performance metrics, including response
time and quality scores.
High Flyer in score cards.
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Cavite- Philippines
MCDONALD’S
Hosted events and managed party planning, inventory, and
décor to enhance guest experience.
Provided exceptional customer service, ensuring high
satisfaction and smooth operations.
Assisted in training staff and maintaining McDonald's hospitality
standards.
EDUCATION
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Cavite- Philippines
CAVITTE STATE UNIVERSITY
Bachelor of Secondary Education- English
Cum Laude
