Justin Comeaux

Justin Comeaux Greenville, SC 1 ---Core CompetenciesORGANIZED, CLEAR COMMUNICATOR, TIME-CONSCIOUSNESS, PROACTIVE, TECH SAVVY, SELF MOTIVATED, BALANCED. Work History: REMOTE SUPPORT MANAGER Atlanta, GA 01/2016 – present -Provide direction and mentoring on a daily basis for all Remote Support Engineers and develop and manage training plans for new engineers. -Recognize opportunities for shift-left and service improvement initiatives and develop and champion delivery. -Drive continuous improvement in working practices and quality of customer support -Perform annual performance appraisals for all Remote Support Engineers -Communicate with colleagues in a professional and courteous manner at all times, providing technical support in a customer focused way -Work collaboratively as part of the global Remote Support Team -Ensure that a knowledge base of past issues encountered is consulted and maintained up to date (Service Now Knowledge Management) IT NETWORK MANAGER Telecommunication Solutions Group (TSG) Fort Gordon, GA 04/2013 – 11/2015 -Full accountability for managing day to day network changes, including B2B VPN and firewall changes and hardware or software modifications. -Accountable for configuring, installing, and managing remote installations of LAN / WAN hardware for remote offices. -Managed web-site security appliance to control Internet access, including Cisco IronPort, Websense, Blue Coat and Surf Control. -Performed server and network hardware rack and stack in data center and installed connections to network. -Managed network connections using distributed cable management system. -Integral part of team that successfully transitioned approximately 2,600 network devices from existing in-house team to outsourced managed solution. -Replaced existing antiquated hardware with IBM-approved cutting-edge technological solutions. -Served as network lead for mainframe and distributed systems for BCP planning and testing. -Mentored and coached new Network Administrators and Network Engineers. MILITARY EXPERIENCE: United States Army,- Information Technology Specialist, 25B 1 Tour-Afghanistan, Good Conduct Award EDUCATION: UNIVERSITY OF WASHINGTON Bachelor’s Degree in Technical Skills QUALIFICATIONS: Ability to organize and prioritize team workflow and to meet established timeframes set out by the department manager Ability to handle multiple site outages, restore service and minimize impact to the affected staff Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships Ability to exercise independent judgment consistent with department guidelines\standards Knowledge of Windows environment and computer hardware and software at an intermediate or advanced level including some networking experience Knowledge of common computer applications (i.e.: Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.) Experience with retail IT support environments, fast paced organizations and scheduling employee travel across global locations Experience supporting multi-faceted IT environments; such as laptops, desktops, scanners, printers, telephones, server, networking devices, ISP and telecoms providers and day to day desk side support activities Experienced in supporting senior level executive