QUALIFICATIONS:
Ability to organize and prioritize team workflow and to meet established timeframes set out by the department manager
Ability to handle multiple site outages, restore service and minimize impact to the affected staff
Experienced in remote customer support including wireless LAN access, VPN, DSL, and Cable services
Ability to communicate effectively both orally and in writing and to establish and maintain cooperative working relationships
Ability to exercise independent judgment consistent with department guidelines\standards
Please see in depth resume