Justin Andrei Torno

JUSTIN ANDREI G. TORNO SUMMARY Versatile and reliable professional with experience in administrative support, documentation, IT troubleshooting, and digital operations. Skilled in managing data, creating reports, handling client communication, and ensuring smooth business workflows. Known for being detail-oriented, organized, and proactive in problem-solving. Eager to contribute as a Business Virtual Assistant, helping clients streamline tasks, save time, and grow their business efficiently. WORK EXPERIENCE Technical Support and Documentation Intern (SGS HEALTHCARE CO. ,BACOLOR , PAMPANGA) February 2025 – May 2025 Assists in preparing and organizing technical documents using Microsoft Word and Excel. Provides basic troubleshooting and technical support for desktop and office devices. Supports the IT team in managing technical documentation and user reports. Onsite Technician (Texas Instruments Project, Clark Pampanga) May 2025 - August 2025 Provided on-site technical support and troubleshooting for computer systems, network connectivity, and office equipment. Installed, configured, and maintained software and hardware to ensure smooth operations. Supported project documentation, reports, and coordination with IT and operations teams Conducted routine checks, diagnostics, and preventive maintenance to avoid technical issues. All-Around Barista / Cashier June 2025 – October 2025 Paya Street Coffee — Pampanga, Philippines Served customers and handled cashier duties with friendly, efficient communication. Skilled in espresso preparation and creating quality coffee beverages. Coordinated smoothly with the team to maintain fast and consistent service. Ensured store cleanliness, organized inventory, and provided excellent customer experience. Strengthened multitasking, problem-solving, and interpersonal communication skills in a fastpaced setting. EDUCATION 2021 - 2025 BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY PAMPANGA STATE UNIVERSITY Capstone Project: “Nutrisens: An IoT-Mobile Soil Nutrient Monitoring System” – developed an Android-based IoT solution to help farmers monitor soil nutrients in real time. Academic projects included web-based pharmacy management system, IoT remote control applications, and system documentation. TECHNICAL & ADMINISTRATIVE SKILLS Office & Admin Tools: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Gmail, Drive), Trello, Notion, Canva VA Tools: QuickBooks (basic), Mailchimp, Zoho, Slack, Zoom Tech Skills: Troubleshooting, Documentation, Data Entry, System Maintenance Soft Skills: Communication, Customer Support, Organization, Time Management, Adaptability, Attention to Detail Languages: English, Filipino