Junrey Lagamon

With a proven track record in customer service and a solid background in management, I am confident in my ability to contribute positively to your team and enhance the overall customer experience.

I have been working in the BPO industry for more than 4 years now. For more than a year, I have been on the floor providing outstanding customer service to our clients. For the rest of the years, I have been working as a Tem Lead- managing and providing excellent supervision and support among my people to hit the KPI, evaluate calls to maintain the quality of work, and provide coaching and feedback to improve performance.

My practical expertise in addressing escalated client complaints, overseeing daily operations, and putting in place efficient training programs has given me the tools I must effectively navigate the ever-changing challenges of the customer service industry.

I bring to the table exceptional written and verbal communication skills that have been crucial in keeping lines of communication open with teammates and addressing challenging client concerns. In addition, I have expertise working from home remotely, am flexible, adaptable, and a problem solver.

Looking forward to working with you!