Juniel Degracia

Juniel B. Degracia J. Tatco Street, San Joaquin Pasig City, Metro Manila Mobile No. - Birth date: June 20, 1994 Email:- OBJECTIVE With over 5 years of experience as a customer service representative, my goal is to find an organization that rewards hard work and provides a platform to utilize my customer service skills. SKILLS • Customer Service Skills - Coaching / Mentoring - Customer retention skill - Communication skills - Sensitive listening to understand customer needs and recommend solutions - Ability to quickly answer questions about the most minute product detail • Admin Skills - Data analysis / Interpretation thru MS Excel - Report Writing thru MS applications WORK EXPERIENCE – BPO Transcom Worldwide Philippines | September 2013 – January 2015 • Comcast Customer Service Specialist (US account) – Level 1 • CBeyond Technical Support (US account) -Level 2 • CBeyond Admin support (US account) • TalkTalk Customer Service Specialist (UK account) Acquire Asia Pacific | February 2016 – March 05, 2019 • Dodo Customer Service Specialist (Australian account) – Level 2 Customer Service Specialist Customer Retention Sales verifier Payment Specialist Technical Support • Team’s POC (Point of contact) • Dodo Provisioning / Admin team (Australian account) – Level 2 Education College: STI College Koronadal, South Cotabato Philippines Course: Associate in Information Technology –Graduated 2013 Character reference: Romano Riego Senior Team Lead email:-- Jeffrey Divizon Team Leader - Christine Suva Associate -