Junessa Meiji B. Paña

JUNESSA MEIJI B. PAÑA Block 01 Lot 13 Phase 2 Mabuhay Homes 2000 Paliparan, Dasmariñas, Cavite- /- Skype ID:-OBJECTIVE: To obtain a challenging position in a competitive firm where I can utilize effectively and efficiently my knowledge and skills in the position I am applying for. WORK EXPERIENCE: Customer Support Representative (Home Based) - Storm Media Limited (May 2017-May 2018) Description: Email support. Resolve product or service problems; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution and build sustainable relationships and trust with customer accounts through open and interactive communication. Use Zendesk, Sharepoint, Shopify and tracking pages. Product Researcher (Home Based) - Direct client (Sept-Dec 2017) Sales & Marketing Officer - East West Banking Corporation - J Rizal St. cor Montoya St, San Vicente I, Silang Cavite - (August 2016-April 2017) Description: Responsible for the development of new to bank clients and to sell all the products and services of the bank. Help the bank grow by performing marketing and sales functions to achieve sales targets. Account Executive (SALES) – Directories Philippines Corporation – Yellow Pages - Chino Roces Avenue, Makati City – (April 2013 – August 2016) Description: Generates maximum revenue from business accounts by selling company’s products including directory ad placements, websites and links, google ad words, google display network, SEO and mobile applications assigned on every canvass either through telephone calls or calls made in person, maintaining a high level of service to the assigned territory Financial Consultant – Convergys Philippines Services Corporation - Alabang, Muntinlupa City, Philippines – (June 2012 – December 2012) Description: The purpose of the job is to communicate with Australian customers whose services like mobile phones, landlines, internet/broadband, and televisions are suspended or disconnected due to late or non-payment. Does risk assessment and applies negotiation skills. Collections Associate – HSBC Electronic Data Processing (Philippines), Inc. - Alabang, Muntinlupa City, Philippines – (October 2009-March 2012) Description: The purpose of the job is to communicate with delinquent and or over-limit UK customers to obtain late payments and or over-limit amounts. Provides extra-ordinary service through phone interactions with the customers, reviews and analyzes financial situations, and arranges repayment programs within procedural criteria. SEMINARS AND TRAININGS ATTENDED: GOOGLE ADWORDS By: Justin Keh Strategic Partner Manager of Google Asia DPC Building Pasong Tamo Extension Makati City SUPERIOR SELLING MECHANICS By: Mansmith and Fielders, Inc May 26, June 6 & 9, 2014 ACCOUNT STRATEGIES AND TOOLS By: Mansmith and Fielders, Inc AWARDS RECEIVED: Customer Service Representative of the Month Storm Media Limited (Homebased) December 2017 Top 2 for Stack Ranking HBAU Early Cycles Collections – HSBC Manila October and November 2011 The Heavy Hitter HBAU Early Cycles Collections – HSBC Manila August 2011 Top Performer CCT – OB HBEU Collections - HSBC Manila March 2011 Best Place to Bank Idol HBEU Collections - HSBC Manila July 2010 and January 2011 Half Year Awards – H1 2010 (Rising Star) HBEU Collections - HSBC Manila July 2010 SKILLS ACQUIRED: Strong selling, collection and negotiation skills Strong customer service support via email/chat & phone Strong analytical and problem solving skills Strong knowledge in computer applications Knowledgeable with Zendesk, Sharepoint, Shopify, MS Office, Outlook, Wordpress Language Proficiency in English and Filipino (oral and written) Ability to work in a team environment Ability to multi task and organize workload Ability to work under intense pressure and deadlines Follow instructions and learn new skills hastily Three years correspondent writer of university student publication Consistent honor student and multi awarded employee PERSONAL DATA: Sex: Female Birthdate : June 10, 1989 Birthplace : Dr. Jose Fabella Hospital Religion : Born Again Civil Status : Married EDUCATIONAL ATTAINTMENT: Tertiary : Bachelor of Science in Mass Communication major in Broadcasting (Cum Laude) Philippine Christian University - Manila 2005 - 2009 Secondary : Mahonri Academy and Science High School (Salutatorian) 2001 - 2005 Elementary : Mahonri Academy and Science High School (Valedictorian) 1995 - 2001 CHARACTER REFERENCES: Nelson Casambros Area Sales Manager Directories Philippines Corporation - / - Eleazar Ojales Divisions Manager - Telesales Directories Philippines Corporation - Liza Grace Oña Assistant Manager – Operations HBAU Early Cycles Collections - HSBC EDPP - CERTIFICATION I hereby certify that the above mention information is true and correct according to the best of my knowledge. Junessa Meiji Bañal Paña Applicant