Junelyn Cabillas

JUNELYN VILLAME CABILLAS Email address:-Skype ID: juninacabillas Linkedin profile: linkedin.com/in/junelyn-cabillas-2675aa139 SUMMARY - trained in troubleshooting software and hardware issues for laser printers - compliance to metrics set for chat and email support SKILLS - printer hardware installation and troubleshooting (paper jams, scanner jams, scan to email errors, scan to network errors, firmware error, etc.) - printer software installation and troubleshooting in both Windows and Macintosh OS - router installation and troubleshooting - total of 10 years customer service experience in both BPO and in-house industry; have keen understanding to meeting team and individual targets - admin tasks for technical recruiting - English Level test result = C2 Work Experience BHO Tech (home based job) 7/10/2017 up to present (work schedule: 11am-8pm PST) Manager Administration I write pitches from job descriptions to be sent to recruiters or hiring managers. I also do job searches in jobs and recruiting sites like linkedin, glassdoor, angel.co and ventureloop. Lexmark Research and Development Corporation Cebu Business Park, Cebu City 10/2012 up to 4/1/2017 (work schedule: 9am-6:30pm EST) Chat Technical Support – L1 I did chat support for laser multifunction printers (both software and hardware). This includes installation of software, troubleshooting software issues like scan to network, or scan to email as well as hardware issues like paper jams or scanner jams. We use Boldchat for our live chat support for our customers and Siebel for our ticketing system. We use LogMeIn Rescue to connect remotely to customer’s computer to troubleshoot. I collate necessary documents and requirements for cases that need to be escalated to Level 2 technicians. Lexmark Research and Development Corporation Cebu Business Park, Cebu City 5/18/2009 up to 2012 (work schedule: 10:30am-7:30pm EST) Voice Technical Support – L1 I did voice support for Lexmark laser multifunction printers (software). Teletech Customer Care Management Oakridge IT Center, Mandaue City 10/2007 to 4/2009 (work schedule: 2:45am-11am Manila time) Technical Support – L1 I did voice support for HP All in One inkjet printers for both software and hardware issues. Synnex – Concentrix Corp Masterson Avenue, Cagayan de Oro City 2005 to 2007 (mixed schedule, early morning shift, graveyard and midshift) Product Support Specialist I did email and chat support for Linksys networking products. 1st Valley Bank Kapatagan Branch, Kapatagan Lanao del Norte 2003 to 2005 (work schedule: 8am-5:00pm Manila time) Loans Processing Clerk I process loans for our customers. We offer salary loans, agricultural loans and microfinance loans. – Kapatagan Valley Bank Kapatagan Branch (now known as 1st Valley Bank) Education Immaculate Conception College – La Salle, Bachelor’s Degree in Computer Science in 2001 Civil Service Commission (Career Service Professional) exam result of 82.70 Certification Google Online Marketing Fundamentals Eazle Digital Customer Service Character References Brian Delgado Lexmark Research and Development Corporation TSC Operations Manager--Maricho Baldomar Lexmark Research and Development Corporation TSC – Product Trainer--Ernilou C. Gadia BHO Tech Executive Administration Manager-- Internet speed: DISC result: Typing test result: