June Mir Velasquez

June Mir Velasquez

$6/hr
Supports and resolves escalations in relation to customer queries via outbound, inbound and email.
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
26 years old
Location:
Mandaue City, Cebu, Visayas, Philippines
Experience:
5 years
JUNE MIR VELASQUEZ SUMMARY A highly motivated processor and patient care coordinator with 5 years of experience making healthcare easier for everyone by integrating medical records and assisting patients in understanding their health. Proficient in time management, organization and analysis of data, use of Microsoft applications as well as GSuite applications. Possess communication and interpersonal skills and has the experience of handling customers online and offline. EDUCATION 2022 - 2023 University of Cebu Lapu-Lapu and Mandaue Bachelor of Elementary Education A.C. Cortes Ave., Looc, Mandaue City 2018 - 2019 University of Cebu Lapu-Lapu and Mandaue General Academic Strand A.C. Cortes Ave., Looc, Mandaue City 2016 - - 2013 Tipolo National High School C.D. Seno St., Tipolo, Mandaue City Tipolo Elementary School P. Basubas St., Tipolo, Mandaue City WORK EXPERIENCE 2020 - 2025 MISSION DIGITAL HEALTH INC. Data Entry (August 2020 - December 2021) - encoding and correcting words that the Machine Learning (ML) software predicts. - detail-oriented and accuracy driven Medical Records Representative (January 2022 - May 2023) - creating medical record PDFs to abstract clinical data using the software application. - continuously build medical information timelines for patients. Tier 2 - Escalations (June 2023 - March 2025) - first level support to review, action, resolve or escalate task processing issues - coordinate and calibrate with SMEs and Team Leads in updating protocols - escalation analysis to propose calibration session, refresher training and targeted coaching 2025 - 2026 SKILLS SVCPH.INC Patient Intake Coordinator - CSR (May 2025 - January 2026) - receives and process patient admission into our agency EMR system for home health services. - coordinating patient care by taking inbound and outbound calls in regards to home health services of the patient. Data Entry Data Analysis Keen to details Microsoft Applications Time Management Team player Adaptability REFERENCES Venus Claudine Llaguno Florence May Malinao Chriscel Leyson Team Leader | Mission Digital Health Inc. Supervisor | Cohere Outsourcing Phils Inc. Ancillary Booker | Gordian
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