Junaid Khan
Account Executive / Customer Success Specialist
I am a proactive customer success and account management professional, dedicated to understanding client needs and
delivering measurable results. With a strong ability to thrive in fast-paced environments, I focus on building lasting relationships,
optimizing processes, and enhancing customer satisfaction. Passionate about driving business success while continuously
growing my skills and expertise.
Email:-Phone: -
Experience
Jul 2023 - Mar 2025
Customer Success Associate
insightsoftware Raleigh, NC
A company focused on providing software solutions for business intelligence.
• Provided hands-on support for Vizlib and Jet Reports, helping BI xP&A (Data Analytics)
and FP&A clients optimize dashboards, automate reporting, and improve data
visualization for better decision-making.
• Managed customer renewals and retention efforts, focusing on Vizlib and Jet Analytics
users by addressing pricing concerns, cancellations, and contract negotiations.
• Acted as the primary point of contact for customer inquiries, assisting users of Jet
Reports and Vizlib with software issues, feature adoption, and pricing questions.
• Analyzed customer interactions and software usage trends, identifying ways to
improve retention and maximize the value clients derived from insightsoftware's BI
xP&A (Data Analytics) and FP&A solutions.
• Collaborated with internal teams to improve onboarding and renewal processes,
ensuring a seamless experience for Jet and Vizlib customers while refining training
and support strategies.
Nov 2022 - Jul 2023
Senior Account Manager
missionX London, England
A company providing project management software solutions.
• Created and delivered Loom video demos of project management software to
prospects.
• Built strong client relationships by understanding their products, services, and goals.
• Conducted personalized consultations to highlight key product features and benefits.
• Collaborated with sales and product teams to refine presentations based on insights.
• Managed customer inquiries, new account implementation, and client
communications.
Oct 2021 - Apr 2022
Account Executive
Motive (KeepTruckin) Islamabad, Pakistan
A company specializing in fleet management technology.
**Rehired: November 2022 - February 2023**
• Rehired for exceptional performance, consistently driving sales growth and increasing
adoption of Motive's AI-powered fleet management solutions, including GPS tracking
and dash cams.
• Maintained accurate client records in Salesforce and SalesLoft, ensuring seamless
management of accounts using Motive's fleet safety and compliance products.
• Led prospecting efforts and conducted 200+ product demos, showcasing Motive's
ELDs, Smart Dashcams, and AI-powered safety tools to secure high-value deals.
• Increased sales by 15% by implementing targeted engagement strategies and
effectively positioning Motive's vehicle telematics and automation software to fleet
operators.
• Managed 200+ client accounts, ensuring businesses maximized the benefits of
Motive's compliance, dispatch, and fuel management solutions.
• Boosted client satisfaction by 20% by streamlining communication, resolving issues
with Motive's fleet tracking and driver performance analytics tools, and providing
tailored support.
Apr 2022 - Oct 2022
Account Executive
Phi Consulting - AtoB San Francisco, 94111
AtoB (Powered by Visa) modernizes payment infrastructure for trucking and logistics
companies by offering services like fuel cards and driver payment solutions.
• Led the implementation of AtoB's Driver Pay system, enabling instant, 24/7 payments
for trucking and logistics companies, reducing delays and improving driver
satisfaction.
• Managed client onboarding and training, ensuring seamless adoption of the Driver Pay
platform while addressing payroll-related concerns.
• Worked closely with cross-functional teams to refine payroll operations, improving
accuracy and efficiency in payment processing.
• Conducted product demonstrations and resolved payroll issues, enhancing customer
retention and satisfaction.
• Utilized Salesforce and SalesLoft to track client interactions, manage follow-ups, and
ensure smooth payroll system integration.
Sep 2019 - Jun 2021
Customer Service Representative
Upwork Rawalpindi, Pakistan
A freelancing platform providing a variety of services.
• Over 2 years of experience in customer service, handling inbound and outbound calls,
emails, and chats across the Real Estate and Insurance sectors.
• Increased customer satisfaction by 15% by implementing an improved feedback
system.
• Managed 1,200+ customer interactions monthly on different CRMs, ensuring highquality service and issue resolution.
• Oversaw a portfolio of 50 key accounts, leveraging CRM tools for efficient client
management.
• Boosted client retention by 25% through personalized follow-up strategies and
proactive engagement.
• Reduced churn rate by identifying at-risk accounts and implementing targeted
retention initiatives.
Aug 2018 - Aug 2018
Internship with Marketing Officer
Oil and Gas Development Company (OGDCL) Islamabad, Pakistan
A leading oil and gas exploration and production company.
• Managed email correspondence, client calls, and in-person visits to ensure smooth
communication.
• Conducted financial evaluations and reporting using Excel for accurate data analysis.
• Scheduled and coordinated meetings, optimizing team and client engagement.
• Provided customer support, addressing inquiries and resolving issues efficiently.
Education
Sep 2015 - Jun 2019
BBA (Hons) in Marketing
National University Of Modern Languages (NUML) Rawalpindi , Pakistan
Languages
Skills
English
Advanced
CRM Software
(Salesforce,
SalesLoft, HubSpot)
Cross-Functional
Teamwork
Team Leadership
Urdu
Native
Pashto
Native
Certifications & Courses
Neuro-Marketing
Software and Tools
•
•
•
•
•
•
•
•
•
•
•
Salesforce CRM
SalesLoft
NetSuite
MS Office
Trello
Microsoft Power BI
Asana (Project Management)
Google Suite
Workday
Zendesk
FreedomSoft CRM
Account
Management &
Retention
Ability to work under
pressure
Creativity & MultiTasking
Client Consultation
Product
& Needs Assessment Demonstrations &
Presentations
(Google Meet, Loom)
Conflict Resolution &
Objection Handling
Customer
Relationship
Management
Employee Coaching
and Mentoring
Contract Renewals &
Negotiations
Sales & Business
Development
Operation
Management
Pipeline &
Forecasting
Management
Adaptability in Fast- Time Management &
Paced Environments Prioritization
