Junaid Javed

Junaid Javed Personal Information Email: Skype: Phone: Address: Location: -live:.cid.b99421b80b67b3cc - House no 326709 Main market, Chunian Chunian Punjab Pakistan SUMMARY Committed to utilizing my skills to further the mission of a company.Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction.Proven ability to establish and maintain excellent communication and relationships with clients.Highly organized, and skilled in written and verbal communication. Work Experience  Oladoc.com (Mediconnect services) |DHA Lahore Punjab Pakistan Inbound/Outbound Call Center Representative And Chat Support Executive Sep.2019 - Oct.2021 2 years of experience as a customer care representative and chat support executive.  Operating inbound calls and giving assistance to the customers according to their requirements.  Outbound calling for feedback to those who have already used our services.  Providing assistance to the customers via whatsapp according to their requirements.  Oladoc.com (Mediconnect services) |DHA Lahore Punjab Pakistan Quality Assurance Executive and Lead Oct.2021 - Aug.2024 3 years experience as a Quality Assurance executive  Listening recordings of Inbound/Outbound representatives and marking quality score.  Listening live calls.  Training newbies.  Giving sessions to the low performers.  Leading QA team.  The Web Visions | Lahore Punjab Pakistan Virtual Assistant (Part time/Flex time) Feb.2022 - Dec.2023 Almost 2 years of experience as a Virtual Assistant. Tasks:  Documentation (Ms Word, Google sheets)  Data collection & Data entry  Web research  Scheduling interviews for candidates and sending emails/sms/whatsapp  Call handling Education Allama Iqbal Open University (AIOU) | Punjab Pakistan , Bachelor of Arts Nov.2018 - Dec.2020 Graduated with a Degree in Bachelor of Arts from Allama Iqbal Open University (AIOU) Govt. College of Technology, Railway road Lahore | Lahore Punjab Pakistan Mechanical , Intermediate (DAE) Sep.2014 - Sep.2017 I have successfuly passed 3 years Diploma of Associate Engineers from Govt. College of Technology railway road, Lahore. New Era Secondary School Chunian | Punjab Pakistan Computer Science , Matriculation Feb.2012 - Feb.2014 I have passed my matriculation with computer science. Skills          Microsoft Office Call Handling and Support Virtual Assistant Google sheets Data entry Customer retention Customer service Communication Chat support Short Courses  Diploma of Office Management (CIms Chunian)  Presentation & Communication skills course (CAPS Lahore)  Functional & Spoken English course (The Model College Chunian) Declaration I hereby declare that the facts given above are genuine to the best of my knowledge and belief. Date: 21/08/2024 (JUNAID JAVED)