Juma Hassan Mzungu

I’m Juma Hassan Mzungu, holder of an Advanced Diploma in Computer Science, with hands‑on experience providing IT support via phone, email, and live‑chat platforms—troubleshooting hardware and software issues, guiding users step‑by‑step, and logging every interaction for continuity and quality.

As freelancer I can:

Respond to real‑time customer inquiries with clear, professional answers.

Diagnose user needs, resolve issues or escalate complex problems to specialized teams.

Manage multiple concurrent chats efficiently, meeting targets for response time and resolution rate.

Update knowledge bases and CRM records to ensure accurate documentation of solutions and customer history.

With strong communication skills, technical proficiency, and a customer‑centric mindset, I’m fully equipped to excel as a freelancer and deliver seamless, high‑quality support.