Julius Nephi Julito

Contact Cagayan de Oro, Misamis Oriental, Philippines- (Home)- www.linkedin.com/in/julius-nephijulito- (LinkedIn) Top Skills Customer Service Sales Advertising Julius Nephi Julito Customer Service/Sales Representative/Real Estate Management/ Admin & Email Support/Advertising Region X - Northern Mindanao, Philippines Summary I've been in the BPO industry for three years and I am an experienced Customer Service and Sales Representative. In this industry, I have developed the aptitude and attitude of a wellversed customer service agent. I am also a Subject Matter Expert (SME) and was trained as a Quality Assurance Specialist wherein I evaluated calls to ensure that the agents are following the company business strategic processes. I was also assigned to handle a team and took Supervisory Calls for customers who are irate and complaining about the service. I also provided coaching on how the team should manage their calls and how they can provide the best customer service. I have an experience working remotely (homebased) for a Real Estate Management company in UK. I've been tasked to process emails, take inbound and outbound calls, and post advertisements online. Prior to my career in the BPO industry, I have studied 2 years in Accountancy & was called to serve as a full time missionary for two years in Manila, the Capital City of the Philippines. During those years, I devoted my time in finding and talking to new people with whom to share our message everyday, in diverse manners. I was also called to become a Zone Leader, it's kinda like an Area Mananger because I have to manage the progress and productivity of volunteers in 5 different areas. I've led groups of 18-24 volunteers and conducted weekly trainings, followed-up on goals, and created weekly progress reports. I planned, organized, and taught workshops on goal setting, relationship building & leadership skills. It was a great opportunity for me but it was not an easy task because I have to train diffirent Page 1 of 3 types of people and even different types of races as well, Americans, Filipinos, Austrailians, Polynesians and many more. Experience Howsy (formerly NoAgent UK) Customer Service/Sales Representative/Real Estate Management/ Admin & Email Support/Advertising December 2017 - Present Philippines (home-based) Tasked to process emails, take inbound and outbound calls, and post advertisements online Teleperformance Philippines Customer Service Representative/RETAIL Acct./ Subject Matter Expert (SME) April 2017 - October 2017 (7 months) Philippines In-charge of billing, handles credit card customer service. Teletech Customer Service Representative / Quality Assurance April 2016 - April 2017 (1 year 1 month) Philippines Trained to handle customer complaints, and handled customers that needs assistance. (Sears) Universal Tech Sales Representative February 2016 - April 2016 (3 months) Philippines Outbound selling account with Explore Talent ePerformax Contact Centers & BPO Customer Service Representative September 2015 - February 2016 (6 months) Cebu, Philippines Handles purchases and selling (eBay), Billing; and Listing complaints and queries Page 2 of 3 Education AMA University BA in Business Administration major in Management Information System, Business, Management, Marketing, and Related Support Services · (2018 - 2020) Saint Paul's School of Business and Law BA in Accountancy · (2011 - 2013) Page 3 of 3