Julius Nephi Julito

I've been in the BPO industry for three years and I am an experienced Customer Service and Sales Representative. In this industry, I have developed the aptitude and attitude of a well-versed customer service agent. I was also a Subject Matter Expert (SME) and was trained as a Quality Assurance Specialist wherein I evaluated calls to ensure that the agents are following the company business strategic processes. I was also assigned to handle a team and took Supervisory Calls for customers who are irate and complaining about the service. I also provided coaching on how the team should manage their calls and how they can provide the best customer service. I have an experience working remotely (home-based) for a Real Estate Management company in UK. I've been tasked to process emails, take inbound and outbound calls, and post advertisements online.

Prior to my career in the BPO industry, I have studied 2 years in Accountancy & was called to serve as a full time missionary for two years in Manila, the Capital City of the Philippines.

 During those years, I devoted my time in finding and talking to new people with whom to share our message everyday, in diverse manners.

 I was also called to become a Zone Leader, it's kinda like an Area Mananger because I have to manage the progress and productivity of volunteers in 5 different areas. I've led groups of 18-24 volunteers and conducted weekly trainings, followed-up on goals, and created weekly progress reports.

 I planned, organized, and taught workshops on goal setting, relationship building & leadership skills. It was a great opportunity for me but it was not an easy task because I have to train diffirent types of people and even different types of races as well, Americans, Filipinos, Austrailians, Polynesians and many more. 

If you will choose me, I assure you that I'm going to work with my full potential and I'll do my best to be one of the top performing employee of the company.

Please don't hesitate to contact me on my email.

Thank you!