Julius Immanwel E. Salas

Julius Immanwel E. Salas Blk 8 Lot 10 A Gumamela St. Almar Subd., Caloocan City (- -▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Work Experience Concentrix Chat Support Specialist for Nike - Assisted customers with their inquiries through chat, processed orders, check availability of product as well as recommend products suitable for the customer’s needs and preference. November 2020 - March 2022 JJ’s House Email Customer Support and Order Processing Specialist - JJ’s House is an online retailer of wedding gowns, special event dresses, wedding party dresses, and accessories. As a customer support, I answered customer inquiries on products offered, helped place orders as well as check order status and follow up with the pre sales and after sales department. January 2019 - October- Intouch Phone and Chat Customer Support for Netflix - Assisted subscribers in navigating the website and app, processing payments as well as making changes on their plans and updating account information. - Provided information on new and existing offers - Troubleshoot technical issues on the website and app across multiple devices January 2017 – December 2018 Champion Services Phone and Email Customer Support for Bovada Online Gambling Site - Provided support through phone and email for current players on their accounts such as making deposits and withdrawal process. - Walked through new players with the rules and process of particular games - Resolved technical issues players are experiencing with the website August 2015 – December 2016 TeleTech Phone Customer Support for Bank of America - Answered customer calls about basic banking services, such as account balances and interest rates and fees as well as new products and services offered. Also helped customers in reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards. February 2014 – July 2015 Stellar Philippines IP Relay Operator for Purple Communications - Assisted deaf and hard-of-hearing individuals to place and receive telephone calls using a specialized computer program. As a relay operator, I facilitated communication by voicing what the individual using the Text-to-Voice teletypewriter (TTY) is typing and typing back what the person on the other line is voicing. June 2013 – January 2014 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Education Our Lady Of Fatima University BS Information Technology 2009 – 2013 Centro Escolar University BS Dentistry 2007 - 2009 Guardian Angel School Inc. 2003 – 2007 St. Therese Of Rose School 1996 – 2003 ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Skills & Proficiencies 9 years of customer service, troubleshooting and retail sales experience Experienced using different CRMs, ticketing systems and navigating software tools Adept with Microsoft Office and Google Applications