Julius Immanwel E. Salas

Here is the list of work experiences I have achieved throughout my career

Overcome weekly targets by resolving 200+ customer inquiries by phone and email. Customer turnover was reduced by 6% as a result of the establishment of an enhanced system for following up with dissatisfied customers. Management accepted and implemented my suggestion for a more efficient call script to lower average customer handling time. To date, the average customer satisfaction rating has been 97 percent, exceeding the team goal by 12 percent.

Out of 500+ representatives, I was awarded #3 Customer Service Representative in the company I have worked with.

I have made 30+ outbound calls to consumers who were past due on their payments.

In less than six months, I have already mastered my work that increased customer base by 15%.

Assisted with the development of a new customer service rep training program.

During my free time, I have always been a problem solver myself. I like playing video games that require me to do problem-solving and test my wits from time to time. I'm in front of my computer most of the time so working from home is an advantage for me. I also like to build figures like robots that I can put my personal details and art into it because it feels more unique and special. Watching movies with my family and spending time with them is probably the thing that I look forward to every week.