Julius Eric G Villaos

JULIUS ERIC G. VILLAOS C-35 Tee Compound B.R.G.Y. Nueva San Pedro Laguna Phone:- Email add:- OBJECTIVE Seeking greater opportunities to progress my career and my professional development while making a significant contribution to the company’s success. EDUCATIONAL BACKGROUND Secondary Lopez National Comprehensive High School Lopez Quezon Tertiary AMA Computer College Lucena City Computer System Design and Programming Lucena City, Quezon PERSONAL DATA Name : Julius Eric G. Villaos Age : 36 Sex : Male Height : 5’6” Date of birth : July 4, 1987 Place of birth : Lopez Quezon Civil status : Married Religion : Christian Mother’s name : Annie G. Villaos Father’s name : Alfonso Cesar V. Villaos WORK EXPERIENCE Astoria Plaza 2009 Astoria Club – Time Sharing Sales Consultant GENPACT 2010 - 2012 G.E. Money America Bank - Collections Representative Wachovia/Wells Fargo Bank - Phone Banking Customer Service Representative/with upsell AMERICAN DATA EXCHANGE 2013 - 2014 Voice Service Associate (Mortgage Agent) HINDUJA GLOBAL SOLUTIONS 2014 - 2016 Retention Representative (Customer Service Representative/Retention) ARVATO BERTELSMANN/MAJOREL 2016 - 2021 Amazon Seller Support FBA/Merchant (Email, chat, and phone Seller Support) ARES PROJECTS 2021 - 2023 Amazon Account Manager BMI TRADERS 2023 - 2024 Amazon Account Manger VA AMAZON ACCOUNT MANAGEMENT SKILLS: Listing/Variation Creation A+ Content Creation Storefront Creation Listing Activation Profit Analysis Competitor Analysis Restock Forecasting Shipment Creation Inventory Audit / Monitoring MFN order processing Cases Handling MFN Customer Handling Hijackers Removal Restriction Appeal Request Reimbursements Daily Account Health and Performance Monitoring: Account Health Rating Late Dispatch Rate Pre-Fulfillment Cancellation Rate Valid Tracking Rate Negative Feedback A-to-Z Claim Chargeback Claims Performance Notifications Voice of the Customers Safe-T Claims Buy Box % IPI Score FBA sell-through rate Stranded inventory percentage FBA in-stock rate Excess inventory percentage ACCOUNT MANAGEMENT TOOLS AND PLATFORMS: Seller Cloud Helium 10 Jungle Scout Merchant Spring Asana Informed.co Points Maker Edesk Monday.com Slack Google Suite Microsoft 365 Seller Central eBay Seller Hub Walmart CHARACTER REFERENCES Avi Inzelbuch BMI Traders (Owner) +1 - Jonathan Benor BMI Traders (Account Manager) +1 -