Julius Ariola

Department of Social Welfare and Development Field Office V Regional Information Communication and Technology Management Unit (RICTMU) JULIUS ARIOLA-- Block 3 Lot 6 DSWD Village Phase 2, Resettlement Site Purok 8 Taysan, Legazpi City PROFILE PROFESSIONAL EXPERIENCE A dynamic professional with three years of administrative experience in the BPO and IT industry and wide knowledge of back office operations, customer service, data entry, and records management who is aiming to leverage his skills to grow and contribute to the organization he will be part of. Customer Service Representative SKILLS & STRENGTHS     Excellent in verbal and written communication. Highly experienced with Microsoft Office applications. With proven ability to multitask and is a team player. Fast learner; with good track record of quickly learning and adapting to new task and computer systems. ECE Consulting Group (November 2019 – March 2020)   Efficiently handled multiple customer queries and complaints. Effectively increased customer satisfaction by resolving and handling customer complaints regarding orders, errors, cancellations through chat and e-mail platform. General Administrative Staff Onehalf Staffing Solutions (June 2017 – June 2019)      With 1 month training facilitated by Australian staff. Handled the functions of an admissions staff in one of Australia’ s premiere educational institutions, Holmes Institute. Managed the day to day emails and received/processed student requirements for educational admission such as Letter of Offer requests. Processed student enrollment payments and confirmation of enrollment requests in the system. Coordinated with other staff in different states for other task assignements and concerns. AWARDS On-the-Job Trainee Academic Excellence Awardee STI College Legazpi (2016) DSWD Field Office V Regional Information Communication and Technology Management Unit (Nov 2016 – March 2017) Career Service Professional Eligibility March 2017 Highest Merit Awardee Onehalf Staffing Solutions (2018)  Performed IT related tasks and assisted staff on technical issues. EDUCATION Character References STI College Legazpi (June 2013 - March 2017) Bachelor of Science in Information Technology Bicol College High School (June 2009 - March 2013) Carmelo H. Griarte ITO-II/System Administrator DSWD Field Office V, Legazpi City-- Seminars Attended Michael B. Balleras CMT-I DSWD System Re-orientation and CISCO Training DSWD Field Office V, Legazpi City- Sambalas Grille, Legazpi City - December 1-2 2016 22nd STI National Youth Convention St. Ellis Hotel, Legazpi City November 29, 2016 21st National Youth Convention (NYC) – #IWillLeadInnovation Jojo A. Poblete Account Manager Onehalf Staffing Solutions - SM Naga, Naga City December 11, 2015 5th LCC Leadership and Career Congress “Shaping tomorrow’s Leaders” Ibalong Centrum for Recreation, Legazpi City September 24, 2015 Google I/O 2015 Extended Roadshow Bicol University – Legazpi City July 25, 2015 JULIUS C. ARIOLA APPLICANT