Julio Romero Jr

Julio A Romero Jr. B7 L11 Virgo St. Mercedes Homes 3-A Sto.Niño, City of Biñan, Laguna--QUALIFICATIONS ❖ Computer Literate ❖ Dependable Team Worker ❖ Above Average in Communication Skills WORK EXPERIENCES February 2016 to August 2017 Customer Service Specialist / E-chat Support Specialist Synchrony Financial Job Description: TJX Rewards ➢ Answer inbound calls as well as assist customers who have specific inquiries and provide personalized customer service of the highest level. ➢ Ability to treat people with respect under all circumstances. ➢ Assist customer with their Credit Card Account. ➢ Assist customer with their dispute, credit limit increase request, adding authorized user on the account, billing inquiry and all other account related concern. E-Chat ➢ Assist customers through chat who have specific inquiries and provide personalized customer service of the highest level. ➢ Ability to treat people with respect under all circumstances. ➢ Handling multiple portfolio with two concurrences. ➢ ➢ Assist customer with their Credit Card Account. Assist customer with their dispute, credit limit increase request, adding authorized user on the account, billing inquiry and all other account related concern. March 2014 to February 2015 Customer Service Representative / TSR II Sykes Asia Inc. Job Description: FIDO ➢ Answer inbound calls as well as assist customers who have specific inquiries and provide personalized customer service of the highest level ➢ Ability to treat people with respect under all circumstances ➢ Assist customer with their Prepaid Account ➢ Assist customer for basic troubleshooting ➢ Offer upgrade from Prepaid to Postpaid Account for eligible customers. GOOGLE ➢ Assist customers over the phone and email ➢ Provide Tier 2 technical support ➢ Answer follow-up emails from the customers May 2011 to January 2014 Convergys Job Description: Customer Service Representative DIRECTV ➢ Answer inbound calls as well as assist customers who have specific inquiries and provide personalized customer service of the highest level ➢ Ability to treat people with respect under all circumstances ➢ Explain monthly bill ➢ Assist customer for basic troubleshooting ➢ Offer additional services like Premium channels. ➢ Provide technician schedule if needed EDUCATIONAL BACKGROUND High School Elementary : : Vicente Madrigal National High School Mabuhay Homes 2000 Elementary School : : 2007 - - 2004 SKILLS: Typing Skill Computer Literate - 45 - wpm MS Office Applications (Word, Excel, Powerpoint) CHARACTER REFERENCES Mr. Rafael Nuevo - Staff Nurse – Community Hospital of Sta.Rosa- Mr. Jude Gariando - Supervisor – West Contact Services- Ms. Cherry Escudero - Customer Service Representative – Sykes Asia Inc- ________________________ Julio A. Romero Jr.