Juliet Otu

 JULIET EMMANUEL OTU AKWA IBOM STATE, NIGERIA. -PROFESSIONAL SUMMARY Versatile, detailed and highly organized Customer support with over 3 years of experience providing administrative support to tech focused businesses. Excellent communication skills, problem solving and team spirit. Adapt at managing multiple tasks simultaneously, ensuring smooth operations and enhancing productivity, paying attention to details and a proven ability to work independently in a fast-paced environment. KEY SKILLS Administrative Support Technical support Task Management Communication skills Customer Service Data Entry Scheduling and Calendar Management Document Preparation Tech Savvy (proficient with Ms, Gsuites, Trello, Slack etc. Time management. WORK HISTORY 04/ 2021 to Executive Assistant Current Florishcare multiservices Ltd. Served as the primary point of contact, Expertly handling phone calls. Messages, and email correspondence, ensuring seemly communication. Enacted efficient filling systems, both physical and digital, to ensure easy access to records and data. Coordinated travel arrangement, accommodations and itienaries for executives, ensuring efficient and productive trips. Planned and executed events, conferences, and meetings, ensuring flawless execution and providing on-site support. Implemented a digitized record keeping system for cooperate documents, increasing retrieval efficiency by 40% and reducing search time for critical report by an average of 25% across department. Screened incoming calls, prioritized messages, and escalated critical matters to relevant parties. Analyzed data, prepared comprehensive report and presented findings to inform strategic planning and decision making. 01/2019 to Customer Support 03/2021 Queenthal Resources and Enterprise Administrative Support to a team of tech Consultants, Managing Calendars, scheduling meeting and organizing travel arrangements. Streamline communication processes, ensuring timely and accurate information flow between team members and clients. Assist in preparing presentations, reports and other document, maintaining high standards of accuracy and professionalism. Implement task management systems to improve team productivity and ensure project deadlines are met. Manage Customer inquires via email and phone providing exceptional customer service and resolving issues promptly. 05/ 2017 to Customer Service Representative 03/ 2018 Banrut Rolls Nigeria Ltd. Managed daily administrative operations including data entry, document preparation and email correspondence. Coordinated with clients and team members to schedule meetings Conference calls and appointments, ensuring efficient time management. Developed and maintained an organized filling system for confidential and sensitive documents. Assisted in the creation of marketing materials and client’s proposals, contributing to successful project completions supported the HR department with recruitment processes, including resume screening and interview scheduling. EDUCATION Bachelor of Engineering University of Uyo, Akwa Ibom State, Nigeria. TRAINING AND CERTIFICATION Digital Witch Support Community 2024 Digital IT support skills. Telemarketing. Airbnb, Lead Generation, Email Marketing and Appointment Setting. Technical support. Customer Relationship Management Other Training Mobile Graphics, Social Media Tools (Whatapp, Facebook, Telegram) Usage and Automations. PROFESSIONAL DEVELOPMENT Attended webinars and workshops on productivity tools and remote work best practices. REFERENCES Available upon request