Juliet Otu

As a highly skilled virtual assistant and customer support specialist, I have over 3 years of experience in providing exceptional customer service and administrative work to clients across various industries. With my expertise, I can help businesses of all sizes streamline their operations and enhance their customer experience.

I am a native English speaker, and I am passionate about creating the best customer experience. I am organized and able to handle multiple inquiries, even in stressful situations. Through my experience, I have learned to efficiently solve any kind of issue that may occur. I am proactive and a real problem solver. Plus, I am not scared to take on new challenges and I will always dedicate myself 100%.

My core competencies include:

• Communication Skills: I possess excellent communication skills, both verbal and written, which enables me to communicate effectively with clients and team members alike.

• Customer Service: I have worked with various businesses in providing excellent customer service support through email, chat, and phone. I am knowledgeable in handling customer complaints, inquiries, and feedback with utmost professionalism and empathy.

• Administrative Assistance: I am well-versed in providing administrative support such as managing calendars, data entry, scheduling appointments, managing emails, and handling other administrative tasks as required.

• Social media management: I can help businesses manage their social media accounts, respond to comments and messages, and help build a social media presence.

• Technical Skills: I am proficient in a variety of software programs and platforms, including Microsoft Office, Google Suite, and CRM systems.

• Project Management: I am experienced in managing projects from start to finish, including research, planning, and execution.

• Multitasking: I am capable of handling multiple tasks simultaneously while prioritizing workloads efficiently.

• Technical support: I have knowledge and experience in troubleshooting technical issues and providing assistance to customers with software, hardware, and other technical problems.

• Attention to detail: I am detail-oriented and ensure that all tasks are completed to a high standard and within given timelines.

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Why Hire Me:

I am proficient in using a range of customer service tools, including:

▪ Zendesk, Zoho: For efficient ticket management and customer communication.

▪ CRM: Salesforce, HubSpot, Zendesk, Gorgias, Freshdesk.

▪ Time Management: Hubstaff and Clockify

▪: Communication &: Skype, Teams, Zoom, Slack,

▪ App Store and Google Play: For managing app reviews and feedback.

▪ Project Management: Trello,Asana, Jira and Notion

▪ Canva: For creating engaging customer education materials, and basic Graphic design.

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Collaborate with me because I am committed to helping your business succeed and am confident that I can make a positive impact as your virtual assistant and customer support professional.

𝗟𝐞𝐭'𝐬 𝐆𝐞𝐭 𝐒𝐭𝐚𝐫𝐭𝐞𝐝!

Click on the “𝐈𝐧𝐯𝐢𝐭𝐞 𝐭𝐨 𝐉𝐨𝐛” button and I'll respond as soon as possible.

Best Regards.🤝

Juliet