JULIET OSUAGWU-| LinkedIn
Professional Summary
I am a Proactive Virtual Executive Assistant delivering measurable results for business owners
and entrepreneurs. I specialize in streamlining administrative tasks, reducing email response
times by 70%, and optimizing calendar management to save clients over 10 hours weekly.
With expertise in tools like HubSpot, Trello, and Mailchimp, I enhance team efficiency and drive
productivity. My data-driven approach ensures you can focus on growth while I handle the
details that matter. Let’s work together to achieve your goals efficiently and effectively.
Professional Experience
Virtual Executive Assistant
IVyluxury Hair | Remote
January 2022 – 2024
● Coordinated over 500 client appointments monthly, optimizing scheduling and ensuring
smooth operations.
● Managed a Telegram community of 200+ wholesalers, overseeing communication, order
processing, and training to enhance customer experience.
● Handled accurate and efficient data entry, keeping systems updated and organized for
streamlined business processes.
● Organized and managed email correspondence, prioritizing messages and ensuring
prompt responses for effective communication.
Key Achievements
● Managed a Telegram community of 200+ wholesalers, streamlining order processing
and training, resulting in higher customer satisfaction and freeing the CEO to focus on
scaling the business.
● Handled 500+ client appointments monthly, optimizing scheduling processes and
enhancing operational efficiency.
● Automated email campaigns, improving client engagement by 25% and driving better
communication outcomes.
● Coordinated and managed virtual meetings, ensuring seamless communication and
timely follow-ups, which boosted team collaboration and client satisfaction.
Administrative Virtual Assistant
Rosy's Collection | Remote
June 2020 – December 2022
● Streamlined email communications by prioritizing and organizing messages to ensure
timely responses and effective client relations.
● Managed calendar schedules, coordinating meetings and appointments to ensure
smooth operations and adherence to deadlines.
● Implemented organized file management systems using Dropbox and Google Drive to
maintain easy access and data security.
● Designed and executed email campaigns through Mailchimp, enhancing client
engagement and driving higher response rates.
● Assisted in sourcing and onboarding freelance team members, ensuring seamless
integration and project support for various initiatives.
Key Achievements:
● Increased overall client engagement by 35% by streamlining email communication
workflows, leading to higher satisfaction and quicker resolutions.
● Reduced scheduling conflicts by 20% through effective calendar management,
improving operational flow and ensuring all appointments were met on time.
● Improved document retrieval time by 40% by implementing a new file management
system, enhancing team collaboration and reducing time spent on data searches.
● Increased email open rates by 20% and click-through rates by 15% by designing and
executing targeted email campaigns via Mailchimp.
● Accelerated team productivity by onboarding 10+ freelance members, ensuring
seamless integration and supporting a 20% increase in project completion efficiency.
Virtual Assistant
Biggard Investment
July 2018 – May 2020
● Managed 100+ client emails, ensuring quick and accurate responses, improving client
satisfaction by 20%.
● Organized and coordinated schedules, appointments, and meetings, optimizing time
management and increasing team productivity by 15%.
● Utilized CRM tools (HubSpot, Zendesk) to track and log client communications, ensuring
follow-up tasks were completed within 24 hours.
● Provided data-driven insights to streamline communication processes, resulting in a 10%
improvement in operational efficiency.
Education
Bachelor of Arts in English Language and Literature
Nnamdi Azikiwe University, 2015
Certifications
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ALX Virtual Assistant Program
CRM Proficiency Certification (HubSpot Academy)
Customer Service Fundamentals (CustomerSuccessU)
Wing Academy
Key Skills
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Email & Calendar Management
Appointment Scheduling
Social Media Management & Content Creation
File Organization (Dropbox, Google Drive)
Research & Report Creation
Task Automation (Mailchimp)
CRM Tools (HubSpot, Zendesk, Freshdesk)
Basic Graphic Design (Canva, Adobe Spark)
