Juliet Osuagwu

I’m Juliet. A high performance Virtual Assistant and Customer Support Specialist with over 4 years of experience in customer service and 3 years supporting founders and CEOs as a virtual operator.

I don’t just help out. I bring order, improve delivery, and keep operations running without micromanagement. From inboxes and CRMs to calendar control and customer retention, I plug in and execute fast.

• Reduced churn by 30 percent through proactive, human centered support
• Cleaned up 3 inboxes and improved response times by 50 percent
• Cleaned and optimized lead pipelines using HubSpot, Zoho, and Trello — improved follow up speed, reduced dropped leads, and boosted conversion activity within 60 days
• Set and managed 100 calendar appointments with zero no show
• Created SOPs in Notion, Trello, and Airtable, saving clients 5 plus hours per week
• Turned voice notes, Slack messages, and scattered ideas into structured tasks without hand holding

• Customer service expertise that builds loyalty and reduces churn
• Inbox, calendar, and appointment management across time zones
• CRM proficiency — HubSpot, Zoho, Intercom, Gorgias, Freshdesk
• Task execution and priority handling without needing micromanagement
• SOPs and workflows built in Notion, Trello, Airtable, and ClickUp

If you need a Virtual Assistant who takes initiative, clears bottlenecks, and helps you stay focused on what truly matters, I’m ready to support you at full speed.