Juliet Osuagwu

I am a skilled Customer Support Specialist and Virtual Assistant with over 5 years of experience supporting clients from the US and around the globe. I have worked across diverse industries, providing seamless assistance through inbound calls, live chat, email, social media and ticketing systems. My focus is always on delivering exceptional customer experiences, solving problems efficiently, and keeping clients satisfied.

Beyond customer support, I provide comprehensive virtual assistance, including:

• Email and Calendar Management – keeping communication organized and schedules optimized.
• Appointment Setting – Appointment Setting – managing meetings, reminders, and follow-ups to keep schedules organized and deadlines on track.
• Lead Generation – identifying prospects and booking meetings
• Administrative Support – managing tasks, meetings, and documentation to streamline operations.
• eCommerce Support – handling product listings, order management, customer inquiries, and store operations to ensure smooth online business management.

I am proficient with tools like Zendesk, Intercom, HubSpot, Freshdesk, Trello, Slack, Shopify, and Google Workspace, and I quickly adapt to new systems. My goal is to help businesses save time, stay organized, and deliver outstanding experiences to their customers.