Juliet Osuagwu

Juliet Osuagwu Customer Service Portfolio About me I am a customer service professional with over five years of experience in delivering exceptional support and enhancing customer satisfaction. My strengths include: - Effectively resolving issues. - Anticipating and understanding customer needs. - Maintaining high service standards. I have driven significant results, including: - Increasing customer satisfaction (CSAT) by 10% - Reduced average response times by 20% - Improved first contact resolution rates by 15% With excellent communication skills and a focus on personalized support, I make sure every customer feels valued and heard. I am committed to creating positive experiences and continuously improving service delivery, helping clients build strong relationships with their customers. SOFTWARE PROFICIENCY Key Customer Service Skills and Services Customer Support Respond to customer inquiries Handle order issues Provide product information Manage customer complaints Maintain customer records Conduct customer follow-ups Process returns and exchanges Support team operations Issue Resolution Customer Relationship Management Feedback Management Performance Metrics Analysis Customer Satisfaction Surveys Escalation Management Process Improvement Document customer interactions Incident Management in Freshdesk Client Prospecting and Meeting Scheduling using Hubspot Assigning Tasks to Team Members Using HubSpot: Professional Appointment Confirmation Email Resolution of Customer Product Issues Efficient Appointment Management Customer Service Performance Analysis: Goals vs. Actuals Creating a Customer’s ticket on Freshdesk Assigning a Customer’s Ticket Creation Task To a Team Member via Trello Assigning a Customer’s Ticket Creation Task To a Team Member via Trello Creating a Customer’s Ticket On HubSpot Let's Work Together www.linkedin.com/in/julietosuagwu -