Juliet Chidinma Nwosu

JULIET CHIDINMA NWOSU Customer Support Officer | Executive Assistant PROFESSIONAL SUMMARY Customer Support Officer and Executive Assistant with over 5 years of experience, eager to contribute to organizational success through hard work with an 85% lead conversion rate, over 300 scheduled appointments above the company’s average limit, achieved this through cold, warm calling, and exceptional customer service which benchmarked into a 92% positive customer survey feedback. I also closed over 200 sales and surpassed required targets through a clear understanding of customer support, executive support, conflict resolution, troubleshooting, inbound and outbound sales. Motivated to learn, grow and excel in a fast-paced industry offering career growth and value addition. AREA OF EXPERTISE ● ● ● ● ● ● ● Effective Communication Technical Skills Microsoft Suite File Maintenance Negotiation Skill Calendar Management Telemarketing ● ● ● ● ● ● Data Entry Attention to detail Teamwork and Collaboration Customer Service (Email, phone, and live chat) Slack, Zoom, Calendly, Skype, Trello Drafting & Documentation ● ● ● ● ● ● ● Team Management Sales Closing Conflict Resolution Google Workspace Appointment Scheduling Time Management Travel Planning SKILLS OVERVIEW ● Excellent verbal and interpersonal communication skills with a demonstrated ability to work in a team environment and build relationships with internal and external organizations. ● Impeccable eyes for details that ensure the quality of products before sending to clients, thus improving overall productivity and efficiency levels for multidisciplinary teams. ● Ability to effectively manage a large team for productive work deliveries. ● Proficiency in applying methodologies and procedures for controlling cost and related elements to ensure services are provided in a timely and efficient manner. ● Effective Management of customers, prompt resolution of all complaints, and proper documentation of customers’ data in the CRM System. WORK EXPERIENCE Administrative Assistant (Email Support)- Part time (Permanent Night Shift) Weight Doctor Clinic, Canada Feb. 2023 -Oct, 2023 • Handled communication via email for the clinic and its subsidiaries with an in-depth knowledge on Clinic’s product and services. • Acted as first contact between prospective client and the Clinic’s consultants. • Experience using MyAesthetics Pro and Jane for scheduling appointments. • • Maintained records of leads and prospects. Increased lead conversion rate by demonstrating professionalism and expertise on the job. Virtual Assistant (Chat Support)- Part time The Argonauts Community, Berlin Germany April 2022 -Nov. 2022 • Handled communication for the community with a clear understanding of the community's policies, procedures, and guidelines. • Acted as a liaison between the approved Envoys and prospective members of the community. • • Maintained records for communication and follow-up of leads. Surpassed the community's target which brought about an increase in community signups. Executive Assistant Jan. 2015 - Jul. 2022 KrestonOUC of Kreston INT'L (Chartered Accountants), Lagos State, Nigeria ● Managed over 5 active calendars for the CEO while ensuring optimum work productivity. ● Scheduled over 50 appointments and presentations for the CEO. ● Researched and conducted data to prepare documents for review and presentation by boards of directors, committees, and executives. ● Prepared the monthly payroll and salary schedule for over 30 employees. ● Coordinated all stock-taking activities for about 4 subsidiary companies, and maintained schedule for office equipment (Generator, facilities, inventories, fleets, etc). Front Desk Officer Jan. 2013 - Dec.2014 KrestonOUC of Kreston INT'L (Chartered Accountants), Lagos State, Nigeria ● Received and attended to visitors and clients. ● Contributed to administrative support tasks such as proofreading transcribing handwritten information and operating calculators or computers to work with pay records, invoices, balance sheets and several other tasks. ● Maintained and kept a proper record of the Imprest system and the disbursement of funds. ● Maintained the inventory for stationeries and office supplies resulting in about 60% work productivity and a decrease in low stock rate. ● Reported to senior management and performed all secretarial and administrative duties as assigned. ● Coordinated all the inbound and outbound correspondence of the organization. Customer Service Representative Jan. 2010 - Dec. 2013 Germaine Auto Centre, Lagos State, Nigeria ● Responded to over 250 inquiries and complaints from both existing and prospective customers regarding the available products and services. ● Scheduled over 50 appointments for the technical and the vehicle maintenance department resulting in about a 40% increase in revenue and work productivity. ● Updated the CRM system and followed up with customers as regards their next appointment. ● Utilized Customer Relationship Management (CRM) software to gather and analyze customer information and facilitate retention campaigns by 70%. EDUCATION National Open University of Nigeria (NOUN), Lagos State, Nigeria Bachelor of Science (BSc.) in Entrepreneurship & Business Management CERTIFICATIONS AND AWARDS LINKEDIN E-LEARNING CERTIFICATION ● Customer Service Foundations ● Customer Service: Creating Positive Conversations With Customers ● Customer Service: Problem Solving & Troubleshooting ALX AFRICA GROUP Virtual Assistant Training Program 2020