Julie May Lopez

JULIE MAY LOPEZ VIRTUAL ASSISTANT CONTACT ME Phone Email Address Philippines CORE SKILLS Canva Design & Content Creation Social Media Management (SMM) Video Reels Creation Customer Service & Chat Support Back Office Support Insurance Underwriting Healthcare Claims Processing Data Entry & Research Copywriting PROFESSIONAL SUMMARY I’m a detail-oriented Virtual Assistant with a diverse background in content design, video reel creation, live chat, and back-office support, claims processing, insurance underwriting, and social media moderation. And I’m committed to helping businesses grow by providing reliable, creative, and efficient support. EXPERIENCE Olylife Global I 2024 - 2025 Back Office Support/Data Entry Record customer orders into the master list for easy tracking Send personalized welcome emails with onboarding details Update tracking numbers and share timely shipping updates with customers via email Lovvare, Byte Health Management I 2021 - 2025 Content Creator & Moderator Designed engaging social media visuals using Canva Created short, compelling videos for reels Managed and moderated Facebook wellness groups, including visual content creation and group sharing Researched and updated leads in the health and wellness industry BlackOxygen Organics | 2021 Customer Service Representative/Live Chat Support Responded to product and service inquiries via email and chat in real-time Resolved complaints and handled escalated emails promptly and professionally Assisted customers with orders, returns, and shipment tracking JULIE MAY LOPEZ VIRTUAL ASSISTANT CONTACT ME Phone Email Address Philippines CORE SKILLS EXPERIENCE Ammex Isupport Int’l Corp. | 2016 – 2020 Senior Auto Insurance Underwriter Reviewed new auto insurance applications and processed policies using industry tools Ensured all documents met underwriting standards and were accurately completed Accenture Inc. | 2010 – 2015 Transaction Processing Representative / Customer Service Associate Handled claims, refunds, and collections efficiently Ensured accurate data across systems and resolved customer account issues Canva Design & Content Creation Social Media Management (SMM) Video Reels Creation Customer Service & Chat Support EDUCATION & TRAININGS Bachelor’s Degree Technological Institute of the Philippines | 2009 Back Office Support Insurance Underwriting Healthcare Claims Processing Data Entry & Research Copywriting Online Training Freelancing Course – Surge Marketplace (2020) In-Depth Social Media Management – Surge Marketplace (2021)