JULIE KITMA
Virtual Assistant | Customer Service Representative
Experiences
➤➽FREELANCER
July 2022 - Present
APPOINTMENT SETTER
↪ Responsible for setting appointments with
prospective clients
➤➽CUSTOMER SERVICE REPRESENTATIVE
Sitel Group
Oct 2018 - May 2021
↪ TRAVEL ⇥ Answering questions about
reservations, making recommendations as
necessary and responding to requests on time
↪ RETAIL ⇥ Working together with our
Contact
-
shoppers to complete customers' requests on
time
↪ TECHNICAL •Providing customers with
technical and network problem solutions
-https://juliekitma.wixsite.com/juliekitma
Baguio City, Philippines
➤➽CUSTOMER SERVICE REPRESENTATIVE
Convergys (now known as Concentrix)
Sep 2015 - Dec 2017
↪ E-COMMERCE ⇥ Mediating between
Skills
buyers and sellers to come up with an
▶ Experienced Customer Support Agent and
Travel Consultant
▶ Strong communication skills, attention to
acceptable resolution
detail and the ability to prioritize and deliver in a
fast-paced environment.
Training
▶ 7-Day Social Media Management
Practice
Katsthetic Projects
Education
▶ COLLEGE | Saint Louis University | 2005 - 2007
↪ FINANCIAL •Providing resolution to client
financial inquiries while identifying cross-sell
opportunities
➤➽TRAVEL CONSULTANT
DNATA Travel Inc
Oct 2014 - Aug 2015
↪ Sending quotations of flights or packages
for leisure or corporate travel, including flight,
hotel accommodation and car rental
➤➽CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services
Bachelor of Science in Commerce, Major in
Entrepreneurship (Undergraduate)
Sep 2013 - Sep 2014
▶ SECONDARY | PCNHS | 2001 - 2005
services, answering customer's inquiries
High School Diploma
↪ TRAVEL ⇥ Booking airport meet and greet
about their travel plans
