Julie Ann Madriaga

Good day! I’m Julie Ann Madriaga, a dedicated mother and hardworking professional with over six years of combined experience in customer service, B2B appointment setting, and administrative support. My career has been built on a strong foundation of communication, organisational skills, and a commitment to excellence, and I am now looking to bring my expertise into a new and dynamic role.

I began my career as a B2B Appointment Setter at Staffingly, where I was responsible for reaching out to potential business clients, qualifying leads, and scheduling appointments with decision-makers for the sales team. This role gave me the opportunity to sharpen my communication and persuasion skills, as I had to engage with clients, overcome objections, and manage expectations effectively. I also became proficient in using various CRM tools to track and manage leads, which greatly improved my ability to organise and follow up on opportunities. Working in a fast-paced environment taught me to prioritize tasks and consistently meet or exceed set targets.

Before my time at Staffingly, I worked as a Customer Representative at TechonPro, where I assisted clients by answering inquiries, resolving product or service issues, and ensuring a positive experience. This experience was invaluable in honing my problem-solving skills and learning how to adapt to different customer needs. It also deepened my understanding of the importance of customer satisfaction and building long-term relationships with clients.

Additionally, I spent five years working at the Department of Public Works and Highways (DPWH), where I gained significant experience in administrative support and coordination. My responsibilities included managing office documentation, preparing detailed reports, assisting with project monitoring, and providing logistical support to engineering and field staff. I gained hands-on experience in managing complex tasks while maintaining a strong attention to detail and meeting deadlines. This position reinforced my time management and organisational skills, which are crucial in any fast-paced work environment.

Balancing my professional career with my responsibilities as a mother has taught me to be highly organised, adaptable, and efficient in managing my time. I understand the importance of staying calm under pressure and maintaining a high level of professionalism in all situations.

I am now looking forward to bringing my diverse skill set and experience into a new challenge, where I can continue to learn, grow professionally, and contribute to a team’s success.