Julie Ann Gumboc Molina

JULIE ANN G. MOLINA Unit 306 Dipolog Building Bonifacio Heights Condominium Lawton Ave., Taguig City 1206 Contact Nos.: -, - Email:-, - OBJECTIVES To enhance and widen my knowledge in providing customer support and at the same time improving my technical skills. EDUCATION Asia Pacific College BS Commerce Major in Management Information System May 2003 – October 2007 University of Perpetual Help Rizal – Molino Campus Secondary Education June 1999 – March 2003 WORK EXPERIENCE Litera Corp Product solution customer support. - Responsible in providing post sales product solution support, which is the Server-based document metadata cleaning. The company’s patented product detects all types of metadata, centralized control enforces compliance and has Active directory integration. Also, responsible in helping customer solve the issue by reviewing the logs, remote the customer's machine, advice the next step, coordinate the issue with the dev team and give the customer daily update. Hewlett Packard Enterprise Messaging and Collaboration Admin - Responsible in providing client support. Creating pst, creating and deleting account, managing email quota. Provides monitoring of exchange servers and sharepoint servers. Managing users mailbox, group mailboxes, calendar, server issues, email queues, mailbox quota, e-vault servers and back up. Hewlett-Packard Lotus Domino and Sharepoint Admin October- Provides 2nd and 3rd level domino admin support. Dealing with IT helpdesk, Local IT and other IT admin group in managing the domino server. In Sharepoint, provides 1st level support to client. Troubleshoot the access issue, site issue and other basic server issue in sharepoint environment. Coca-Cola Bottlers Philippines, Inc. IT-Helpdesk, Lotus Notes Specialists February 2008 – October 2010 Work as a local IT Lotus Notes Administrator. Provides 2nd and 3rd level support, installation, monitoring / administering mail servers, troubleshooting and management of 3000+ Lotus Notes mail users. Also, supports our black Berry users in synchronizing their emails and contacts to their BB. Has also knowledge in Active Directory. Project - Migration of users from TCCC domain to CCBG email domain. CERTIFICATION Certified Lotus Professional ITIL V3 SPECIAL SKILLS Operating Systems: Windows (98, 2000, Windows 7, XP, Vista, 2003 server) Mac Os Software / Tools / Firmware: Microsoft 2007 (Word, Excel, Power point, Visio), Lotus Notes 6.5 to 8.0.1, Lotus Domino server 7 Net Meeting, Open Office, Active Directory, BlackBerry 4.0 Desktop Manager, Nortel Contivity VPN Client, Sharerpoint, IIS, Microsoft Exchange, Lync, Cisco Ironport, Symantec Enterprise Vault, Barricade, Metadact-e Programming Languages: Visual Basic 6.0, Visual, Python PERSONAL INFORMATION Born on June 12, 1986 in San Juan, Metro Manila. Hobbies include surfing, yoga, swimming and playing badminton. Independent, fast learner, hardworking and can work on minimal supervision. REFERENCE Available upon request.