Julie Ann Gumboc Molina

I started my career as a messaging admin in Coca-Cola Philippines for two years exactly 10 years ago. Basically my work there was to troubleshoot lotus notes emails both internal client and server side. It was only me and my boss the infrastructure admin who work on that team. Hence there are many times that I troubleshoot and assisting the end user alone. 

Then, more than two years after Hewlett Packard Philippines hired me for a same job description but with broader clients because we assist global end users thus, we did it by remoting their desktops. Several years after, my manager decided us to support exchange and sharepoint server because lotus domino started to diminish that time. We are still interacting with end user and server admins remotely. 

After my more than 5 years in HP, I decided to change my career and landed to my last employer, the Litera Corp. This time with an interesting job. We are expected to support a company owned product for lawfirms to manage the metadata they send thru email. Our job there is to meet up with the customer remotely to troubleshoot the issue and if we unable to do so, we will escalate it to the dev team. We are also involved in upgrading the servers everytime there's a new build released for that specific product. The challenge here since it was a company owned product you cant google the issue you might encounter along the way.