JULIANA AJANI
Federal Capital Territory, Abuja.-- -, -
Virtual Assistance || Customer Service Support || Administration || Operations
PROFESSIONAL SUMMARY
Experienced and versatile virtual assistant with four years of expertise in delivering outstanding
customer service and administrative support. Known for completing projects with precision and
efficiency in dynamic virtual environments. Demonstrates a proven ability to adhere to established
procedures while introducing effective innovations to surpass customer expectations. Skilled in
improving on-time delivery through creative solutions, providing exceptional client support, and
fostering relationships that drive customer loyalty and business growth. Proficient in
organizational and administrative tasks, fast-paced typing, and effective communication.
RELEVANT SKILLS
VIRTUAL ASSISTANCE
Technical Proficiency: Proficient in a variety of software and tools, including office suites
(e.g., Microsoft Office, Google Workspace), project management tools (e.g., Asana,
Trello), and communication platforms (e.g., Slack, Zoom, Teams, HubSpot, Freshdesk,
Zendesk), scheduling software tools including: Click-Up, Monday.com and designing tools
using canva.
Effective Communication: Clearly and professionally communicated with clients, team
members, and other stakeholders through various channels such as email, phone, and video
conferencing.
Organizational Skills: Efficiently managed and prioritized tasks, schedules, and projects
to ensure timely completion and maintain a smooth workflow.
ADMINISTRATIVE DUTIES
Attention to Detail: Ensured accurate data entry, documentation, and handling of
important tasks to maintain high standards of work quality.
Time Management: Effectively organized and prioritized tasks to meet deadlines and
managed multiple responsibilities simultaneously.
Interpersonal Skills: Built and maintained professional relationships with colleagues,
clients, and stakeholders, and effectively handled communication and coordination within
the organization.
CUSTOMER SERVICE
Effectively managed contract which helped to achieve customer’s expectation by 40%
Provides outstanding customer service, data entry and processed orders for multiple clients
exceeding all customers’ expectations.
Consistently recognized for the quality and timeliness of reports, attention to detail,
exemplary customer service delivery and team player attitude.
Managed outgoing and incoming client calls for internal and external customers, providing
office, technical, and other necessary support. Monitored clients' needs, activities, and
expectations to ensure satisfaction and promote client retention.
SALES AND MARKETING
Excellent knowledge of various email marketing tool such as Mailchimp
Reach out to leads, increased and built up a pipeline of prospective customers and managed
interface.
Upsell customers through the recommendation of products that meet their specific needs
LEADERSHIP & MANAGEMENT
Capability to influence, attract, build relationships, and retain talent; consistently coach,
develop, and support employees professionally to create a strong team, encourage
teamwork, and achieve success.
RESEARCH
Capable of working with diverse clients across various fields. Highly skilled at rapidly and
efficiently researching clients' brands, industries, and markets.
WRITING
Proficient in crafting diverse business communications, including internal and external
letters, reports, and memorandums, to ensure effective information flow within and outside
the organization.
COMMUNICATION
Excellent written and verbal communication skills with the ability to communicate subjects
to a diverse audience.
WORK HISTROY
2022 – Present-
Virtual Assistant/Customer Service Support
RANDWEB SERVICES
Geologist/Executive Assistant to the MD
GEOCARDINAL ENGINEERING SERVICES LTD
Vice-Principal Administration
HIGH-TECH INT’L SEC. SCH., BAUCHI STATE.
Examiner Geography Division
NATIONAL EXAMINATION COUNCIL.
-
July-December 2012
National Youth Service Corps N. Y. S. C.
RURAL WATER SANITATION & SUPPLY AGENCY BAUCHI
STATE.
Students’ Industrial Work Experience Scheme (S. I. W. E. S.)
F. C. T. WATERBOARD
EDUCATION
Master of Science: Engineering Geology/Hydrogeology.
University of Ibadan, Oyo State.
Bachelor of Technology: Geology
Federal University of Technology, Minna Niger State.
CERTIFICATION
Technical Support Fundamentals: GOOGLE COURSE CERTIFICATE November 2024
Member: NIGERIA MINING AND GEOSCIENCE SOCIETY (NMGS No. C-22-7965)
Certificate of Participation: 26th COLLOQUIM OF AFRICAN GEOLOGY
REFEREES: Available on request.
