Juliana Ajani

Experience and Skills

With over four years of experience as a virtual assistant and customer service support professional, I have honed a diverse skill set that ensures precision and efficiency in dynamic virtual environments. My background is built on a foundation of delivering exceptional customer service, administrative support, and project management.

As a Virtual Assistant, I am proficient in a variety of software and tools, including Microsoft Office, Google Workspace, Asana, Trello, Slack, Zoom, Teams, HubSpot, Freshdesk, Zendesk, Click-Up, Monday.com, and Canva. My technical proficiency is complemented by effective communication skills, enabling me to interact professionally with clients, team members, and stakeholders through various channels. My organizational skills allow me to efficiently manage and prioritize tasks, schedules, and projects to ensure timely completion and maintain a smooth workflow.

In Customer Service, I have a track record of exceeding customer expectations by managing contracts that improved customer satisfaction by 40%. My ability to provide outstanding customer service, data entry, and order processing has consistently been recognized for quality and timeliness. I have experience managing client calls, providing technical and office support, and monitoring client needs to ensure satisfaction and promote retention.

My role in Sales and Marketing involved utilizing email marketing tools such as Mailchimp, reaching out to leads, building a pipeline of prospective customers, and upselling products to meet customer needs.

My Leadership and Management capabilities include influencing, attracting, building relationships, and retaining talent. I consistently coach, develop, and support employees to create strong teams, encourage teamwork, and achieve success.

Additionally, my Research skills enable me to work with diverse clients across various fields, efficiently researching clients' brands, industries, and markets. I am also proficient in crafting diverse business communications, including internal and external letters, reports, and memorandums.

Education includes a Master of Science in Engineering Geology/Hydrogeology from the University of Ibadan and a Bachelor of Technology in Geology from the Federal University of Technology, Minna. I hold a certification in Technical Support Fundamentals from Google and am a member of the Nigeria Mining and Geoscience Society.

My work history spans roles such as Virtual Assistant/Customer Service Support at Randweb Services, Geologist/Executive Assistant to the MD at Geocardinal Engineering Services Ltd, Vice-Principal Administration at High-Tech Int'l Sec. Sch., and Examiner Geography Division at the National Examination Council.