Julian Chinyelum Onyekwere

ONYEKWERE, JULIAN CHINYELUM Customer Service Representative -,-Lagos State, Nigeria. PROFESSIONAL PROFILE Caring and friendly customer service professional with over 5 years of experience in consumer retail, sales management and customer support. Proficient in managing inquiries, resolving issues and enhancing positive customer relationships with a proven track record of contributing to customer base increase by 20% within 3 months. Familiar with major customer service software and possess a positive attitude. Excited about the prospect of working with your organization to improve the customer experience and increase retention through quick resolution of any customer concerns. SKILLS ● Negotiations ● Problem-solving ● Positive Mindset ● Excellent Communication ● Interpersonal Relationship ● Good with CRM tools including Hubspot and Salesforce ● High interest in product knowledge to provide information about services ● Assisting with orders processing, tracking and returns ● Help desk ticketing system using tools like Freshdesk and Zendesk ● Responding to customer inquiries via email, phone or chat ● Resolving customer complaints and issues in a timely manner ● Collaborating with other departments such as marketing and product development to optimize sales efforts WORK EXPERIENCE ● Sales Representative|| Paully Jully Concerns August 2017 - October 2018 Job Description Monitoring sales performance and providing feedback Building and maintaining relationships with key clients and partners Analyzing market trends and competitor activity to identify opportunities for growth Collaborating with other departments such as marketing and product development to optimize sales efforts ❖ Handling customer complaints and resolving issues in a timely manner ❖ ❖ ❖ ❖ ● Customer Support || All4me Enterprise April 2022 - December 2023 ❖ ❖ ❖ ❖ Job Description Responding to customer inquiries via email, chat, or phone Providing information about products, services, and promotions Assisting with order processing, tracking, and returns Resolving customer complaints and issues related to logistics, payments, etc. EDUCATION ● B.Sc Physiology Nnamdi Azikiwe University- TRAININGS ● On Demand IT skills training - Digital Witch Academy LANGUAGE ● Fluent in English