Julia Njoroge

Julia Nyambura Njoroge Nairobi, Kenya | --| LinkedIn www.linkedin.com/in/julia-Njoroge​ SUMMARY Detail-oriented and resourceful Virtual Assistant with over two years of experience in customer service and administrative support. Skilled in real-time chat support, CRM tools, and high-level client communication. Adept at managing multiple tasks with precision, including itinerary coordination, research, and email handling. Proven ability to deliver exceptional service with discretion and professionalism, especially in fast-paced, high-expectation environments. Passionate about supporting luxury travel operations and committed to enhancing the client experience through accuracy, efficiency, and a proactive approach. EDUCATION ALX AFRICA, Virtual Assistant ​ Rift valley institute of science and technology. –​ Certificate, food and beverage sales, and marketing. February 2025- April 2025.​ September 2020 – August 2022 WORK EXPERIENCE ​ Customer Care Agent May 2023-Present​ Burn Manufacturing Company– Nairobi, Kenya ​ ●​ Managed high volumes of customer inquiries through chat support, ensuring prompt issue resolution and customer satisfaction. ●​ Utilized CRM tools to track interactions and improve service efficiency while maintaining a customer-first approach.​ Internship​ August 2022 - December 2022 Triple O’s Hotel – Utawala, Nairobi​ ●​ Resolved service-related issues efficiently, ensuring customer satisfaction and maintaining accurate records of interactions. ●​ Handled customer inquiries through various channels, providing prompt and professional support.​ Waitress​ Jan 2019 - March 2020 Star-point hotel– Nyahurur, Kenya ●​ Provided excellent customer service by responding to guest inquiries and ensuring a smooth dining experience. ●​ Honed my communication and multitasking skills in a fast-paced environment, which aligns with the demands of handling multiple chat interactions efficiently. VOLUNTEER ACTIVITIES ​ Children's Home Visits​ September 2020 - Present ●​ Engaged with children through mentorship, storytelling, and educational activities. ●​ Assisted in organizing donation drives, fundraising, and special events. ●​ Provided emotional support and helped with basic care tasks to create a positive environment.​ SKILLS ●​ Customer Service & Communication INTERESTS ●​ volunteering at children's homes. LANGUAGES ●​ Kiswahili - Native. ●​ Technical & Problem-Solving Skills​ ●​ Multitasking & Adaptability ​ ●​ Baking and Cooking ●​ English - Expert. ​ ​ References are available upon request ●​ Continuous Learning & Growth. ●​ Customer Experience & Communication