Julia Njoroge

Julia Njoroge. PORTFOLIO Virtual Assistant | Customer support. ABOUT ME Hi, I’m a virtual assistant with a strong background in customer service, and I'm passionate about helping businesses stay organized, respond to clients efficiently, and save valuable time. I handle administrative tasks, manage communication, and support daily operations. Known for being proactive, reliable, and detail-oriented, I thrive working independently and always aim to deliver quality results that contribute to business growth. 02 EXPERTISE. EMAIL MANAGEMENT & INBOX ORGANIZATION. CALENDAR SCHEDULING. CUSTOMER SUPPORT. DATA ENTRY & GOOGLE SHEETS. INTERNET RESEARCH. SOCIAL MEDIA SUPPORT. TRAVEL PLANNING. FILE & FOLDER ORGANIZATION 03 04 WORK EXPERIENCE Customer Experience Agent – Burn Manufacturing Ltd Customer Care Agent – Tenspot Kenya Ltd MAY 2023 – PRESENT AUG 2022 – APR 2023 RESPONDED TO INQUIRIES AND CONCERNS WITH EMPATHY AND SPEED. ASSISTED CUSTOMERS VIA PHONE AND EMAIL, ENSURING HIGH SATISFACTION. USED ZENDESK TO MANAGE SUPPORT TICKETS AND ESCALATIONS. HANDLED ADMINISTRATIVE TASKS AND DATA ENTRY. HANDLED ORDER FOLLOW-UPS AND ISSUE RESOLUTION MAINTAINED ACCURATE RECORDS IN GOOGLE SHEETS. Other Roles FOOD & BEVERAGE INTERN (TRIPLE O'S HOTEL). WAITRESS & PASTRY ASSISTANT (STAR-POINT HOTEL). BAKER (SUZZIE BAKERS) SKILLS 05 Soft skills Basic Technical skills Tech tools Excellent Communication. Organization. Confidentiality and discretion. Attention to detail/accuracy. Time management. Anticipating client needs. Adaptability. Maintaining calm under pressure. Proactiveness. Prioritization. Resourcefulness. Problem-solving. Critical Thinking. Emotional intelligence. People Skills & Collaboration. Managing up. Self-management. Professional Etiquette. Managing inbox & calendar. Scheduling. Internet research. Creating slides/presentations. Project management. Travel research and booking. Creating travel Itineraries. Data entry. Expense tracking. Creating meeting agendas. Taking meeting minutes/notes. Transcribing. Customer Service. Google Calendar MS Outlook (calendar) Google Meet / Zoom/ Teams Google Docs /MS Word Google Sheets/ MS Excel Google Slides/ MS PowerPoint Google / MS Forms Trello/ Asana/ Monday Grammarly / CopyAI ChatGPT/ Gemini/ Calendly Motion Savvytime Doodle Canva TripIt Expensify Slack/ Teams WORK SAMPLE. Calendar Management. Travel pack. 06 WORK SAMPLE. Internet Research. Meeting agenda. 07 SOFTWARE PROFICIENCY. 08 OTHER PROJECTS 09 WORK WITH ME 📬 Contact Me - 📧 Email - 🌐 LinkedIn: www.linkedin.com/in/julia-njoroge 📍Location: Kenya (Available for remote work) 10