Julia Alcantara

 JULIA DE LEON ALCANTARA 514 Choa Chu Kang Steet 51, 680514 - |- CAREER OBJECTIVES I am looking for a suitable job and opportunity where I could practice my knowledge and develop my personality as a career person while utilizing my skills. EDUCATION Laguna State Polytechnic University – Los Baños Campus BS HRM (Bachelor of Science in Hotel & Restaurant Management) Laguna State Polytechnic University – Los Baños Campus DHRM (Diploma in Hotel & Restaurant Management) June 2010 – March 2012 Los Baños National High School June 2006 – March 2010 Lopez Elementary School June 2000 – March 2006 WORKING EXPERIENCE MUNICH AUTOMOBILES PTE LTD |Singapore April 2016 – April 2018 – Customer Service Receptionist cum Admin Assistant Assist in general admin support or any other task assigned Assist  to handle appointments from customers, prepare repair orders and record estimated time on planning sheet Assist in ensuring customers satisfaction at all time. Provides assistance and support to colleagues in the department To process daily and monthly reporting To perform customer satisfaction survey To perform general reception duties, which include attending to all incoming calls and handle caller’s inquiries whenever possible and re-direct calls as appropriate and taking adequate message Greet, assist and/or direct visitors and the general public Filing and any other ad hoc general admin duties PHILKRAFT REALTY AND DEVELOPMENT CORPORATION January 2016 – April 2016 – Receptionist ST. IGNATIUS INSTITUTE OF COMPUTER ARTS AND TECHNOLOGY March 2015 – October 2015 – Instructor TRANSCOM ASIA - PHILIPPINES October 2014 – April 2015 – Call Center Agent CHOWKING CAROLINA, BUCAL CALAMBA CITY April 2011 – April 2012 – Cashier TRAININGS AND SEMINARS Complaint Handling And Difficult Customers BMW Group Training Center Malaysia February 12 – 13, 2018 Organization Service Consultation at the Vehicle Munich Automobiles Pte Ltd, Singapore December 14 – 15, 2016 BMW CUSTOMER SERVICE ASSISTANT | CERTIFIED BMW Group Training Center Malaysia November 08-11, 2016 BMW M760Li Product Training St. Regis Hotel , Tangling Road Singapore October 04 – 05, 2016 Customer First Training Munich Automobiles Pte Ltd, Singapore September 06, 2016 Hospitality Exposition | Seminar Laguna State Polytechnic University, Philippines January 28 – 29, 2014 TESDA FOOD & BEVERAGE SERVICES NC II | Training CCED | Calamba, Laguna Philippines February 13, 2014 HRM SKILLS SUMMIT | Seminar Laguna State Poltechnic University Lb Campus March 07, 2013 Fairmont And Raffles Makati Hotel | On The Job Training Makati Philippines July – September 2013 Front Office With Property Management System | Seminar Astoria Culinary & Hospitality Institute , Philippines August 27, 2013 Sentosa Elenita Private Resort | On The Job Training November 2011- January 2012 SKILLS Proficient with spreadsheet Multitasking Operate small office machines Dependability Data entry Able to work under pressure Good communication in English PERSONAL PROFILE Nickname:Julia Birth Date: March 28, 1993 Civil Status:Single Height: 5’7 REFERENCES Expedito De Leon Technical Trainor | Jaguar Land Rover Asia Pacific - Elmer Luna Team Leader |Munich Automobiles Pte Ltd - Josephine Ancajas Claricia Customer Service Officer ( Sales Department ) - JULIA DE LEON ALCANTARA Applicant