Julia Alcantara

My background includes serving as a customer service with an Automotive Industry and hotel. Most recently, I worked on the customer service desk for Munich Automobiles, where my responsibilities included handling customer Assist in general admin support or any other task assigned, Assist to handle appointments from customers, prepare repair orders and record estimated time on planning sheet, Assist in ensuring customers satisfaction at all time, provides assistance and support to colleagues in the department, To process daily and monthly reporting, To perform customer satisfaction survey, To perform general reception duties, which include attending to all incoming calls and handle caller’s inquiries whenever possible and re-direct calls as appropriate and taking adequate message. Greet, assist and/or direct visitors and the general public. Filing and any other ad hoc general admin duties

I also bring to the table strong computer proficiency in MS Word, MS Excel and CRM database. Please see the accompanying resume for details of my experience and education.